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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1249 reviews)

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4.55

Based on 1,249 reviews, last reviewed 5th Mar 2026

20% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1249)

Review of the Family Building Society, Savings:

Trustworthy and friendly

Just limited to on line/mail updated#s Reviewed on: 26th January 2019

Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Very friendly and professional whilst talki...

Luke was very friendly and professional whilst talking us through the steps of transferring funds into a Family Building Society bond. We have also spoken to some of his colleagues who have been equally friendly and helpful. It's so refreshing to have calls answered promptly and efficiently. Reviewed on: 3rd February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

The staff both in branch and on the telepohne are ve...

The staff both in branch and on the telepohne are very helpful, patient and knowledgeable. It would however, be a great advantage to be able to see your password as you type it so that you could spot errors and rectify them. It can be time consuming if you have made an error e.g. typed a capital letter by mistake but you do not know what the error is. The savings rates are however very competitive and hard to beat! Reviewed on: 3rd February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Very helpful customer service team

It was necessary to speak to customer service on a number of occasions to resolve a particular problem in opening a new savings account. Everyone we spoke to were very kind and very helpful and eventually were able to resolve our problem Reviewed on: 30th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

A human friendly voice

Have phoned Family twice , if I remember correctly the names of the people taking my call were Olivia and Catherine,both were professional,knowledgeable and friendly giving me clear instructions and guidance always showing patience with my slow grasp of technology……..a wonderful change from automation Reviewed on: 28th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

i have found the envelopes to be very close to open...

i have found the envelopes to be very close to open when arrived very poor adhesion Reviewed on: 28th January 2025

Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board! Response date: 1st April 2025

Product was good to start but changes have made it l...

Product was good to start but changes have made it less competitive than other savings Reviewed on: 24th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

So far, so good

Very helpful staff on the 'phone Reviewed on: 24th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Katherine was extremely pleasant, efficient and prof...

Katherine was extremely pleasant, efficient and professional in dealing with and sorting out my queries. Reviewed on: 23rd January 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Mortgage and Savings review

WE have had a family mortgage with the society and a number of savings products. All products were competitive and the service has been excellent and felt personal. Not just a number? Security when calling is thorough and reassuring. Tracker funds give a good return and easy to operate. Reviewed on: 23rd January 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Had a problem which turned out to be an issue with t...

Had a problem which turned out to be an issue with the website. Reviewed on: 22nd January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

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Family Building Society: Savings reviews

20% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1249)

Trustworthy and friendly

Very friendly and professional whilst talki...

The staff both in branch and on the telepohne are ve...

Very helpful customer service team

A human friendly voice

i have found the envelopes to be very close to open...

Product was good to start but changes have made it l...

So far, so good

Katherine was extremely pleasant, efficient and prof...

Mortgage and Savings review

Had a problem which turned out to be an issue with t...

Do you have a different Family Building Society product?

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Insurance

Mortgages

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