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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1189 reviews)

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4.56

Based on 1,189 reviews, last reviewed 23rd Dec 2025

58% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Their customer service is fabulous Been with Family building Society for years. So many in fact that I still haven’t got used to the name change from National Counties. They always we... Read more Reviewed on: 23rd December 2025

Latest lowest rating:

2

Poor communications As an existing customer I was very disappointed to find that not only do I have to re-register for online services but that no letters or emails were ... Read more Reviewed on: 22nd December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1189)

Review of the Family Building Society, Savings:

Easy to use telephone service.

Easy to use telephone service. Guy Williams was extremely polite and helpful. Reviewed on: 20th May 2025

I am treated as a valued customer in the Branch .

I am treated as a valued customer in the Branch which is unheard of in a Bank today. I do business with several Banks and I am ALWAYS made to feel a nuisance for not using the internet to carry out any transactions. Family Building Society make it clear that help in-branch is always an option and I value the face to face availability at times. My husband feels the same.. Reviewed on: 13th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your's and your husband's positive experiences at our branch! Response date: 17th October 2025

Family BS is big enough to matter, small enough to c...

Family BS is big enough to matter, small enough to care. Personal service to wrap around you, the comfort food of financial services Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Friendly, competitive, easy access

Easy to use on-line forms. Fast access to savings. Competitive rates. Friendly customer service from real people. Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Excellent savings interest rates!

Excellent savings interest rates! Very easy to use! Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Query with bank details to transfer

Query with bank details to transfer Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Too busy !

Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Reviewed on: 10th October 2025

Reply from Family Building Society We completely understand how frustrating it must have been to wait several days for a response, especially when you were making an active investment inquiry. we are currently experiencing an exceptionally high volume of calls, which has meant longer response times than usual, we have had some very competitive deposit products on the market, and this has resulted in many additional calls. As our phone lines have been particularly busy, we do offer a callback feature that allows you to keep your place in the queue without staying on the line. We’re currently reviewing our response processes to ensure that inquiries are handled promptly and efficiently. We’re sorry you had difficulty accessing the application details through our website. We’re investigating this to make sure information is clear and easier to find. Response date: 17th October 2025

Efficient, stayed on phone throughout application p...

Efficient, stayed on phone throughout application process, very helpful. Reviewed on: 9th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Lisa Adams

Nice Work, Great Job, Great job. Reviewed on: 9th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Excellent sevice today.

Excellent sevice today. By your agent Kaycey. She answered all my questions and would very polite. Reviewed on: 7th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Kacey! Response date: 17th October 2025

Having trouble getting into our account.

We were having trouble getting into our account. Ellissa came on the phone and she was excellent and very patient as we were struggling. Cannot praise Ellissa enough. Thank you Ellissa. Reviewed on: 6th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 17th October 2025

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Family Building Society: Savings reviews

58% decrease in 5 star reviews

93% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Family Building Society Savings reviews (1189)

Easy to use telephone service.

I am treated as a valued customer in the Branch .

Family BS is big enough to matter, small enough to c...

Friendly, competitive, easy access

Excellent savings interest rates!

Query with bank details to transfer

Too busy !

Efficient, stayed on phone throughout application p...

Lisa Adams

Excellent sevice today.

Having trouble getting into our account.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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