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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (870 reviews)

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4.56

Based on 870 reviews, last reviewed 23rd Jun 2025

305% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

4

Problem logging on Had an issue logging on due to your system change, lady who helped me through it was very helpful Reviewed on: 23rd June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

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About this product

Family Building Society Savings reviews (870)

Review of the Family Building Society, Savings:

Good interest while it lasts, and good customer service

I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a British accent as I really struggle with accents. However the customer service line would ideally be open for longer as sometimes you need help outside of office hours. Reviewed on: 17th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I today opened a new online savings account and spok...

I today opened a new online savings account and spoke with Dyllan Wright regarding instructions to transfer a balance from a maturing account to the new account.Dyllan was very professional ,courteous and to the point. Reviewed on: 23rd May 2025

Good interest rate on savings and good customer servive

Good interest rate on savings and good customer servive Reviewed on: 23rd May 2025

Satisfied Saver

I managed to lock my self out of my account, but the help desk person talked me through the new log in process so I was able to carry on as normal Reviewed on: 23rd May 2025

Gillian was wonderful.

Gillian was wonderful. She made so much effort and took the time to help me with my problem with clear, concise instructions. Excellent experience. Reviewed on: 23rd May 2025

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

IT "update" was a complete disaster

The IT "update" was a complete disaster. I have not been able to log on for a week and still cannot. I have been told 3 times the problem has been fixed, it has not. I was an IT director for a major bank, if this happened on my watch I would have been sacked. I presume this will not happen here, bunch of amateurs Reviewed on: 22nd May 2025

Unblocking account

I understand that there is a long delay ,waiting to get through on the phone, 20 mins- as you are so busy- and I did appreciate the option to have a call back to avoid waiting on the phone . I didn’t take up this option - hence the longish wait .Once through - the service I received was professional, helpful and friendly - and the problem of unblocking my account - my own fault ,was quickly resolved . A special thanks to Gillian Collard - excellent customer service. Reviewed on: 22nd May 2025

I had a technical issue with transferring to the new...

I had a technical issue with transferring to the new website. It took a while to find out what the problem was, but Donnika was very patient and located the problem very professionally and provided excellent customer support. Reviewed on: 21st May 2025

Very helpful customer services from Gus

Very helpful customer services from Gus Reviewed on: 21st May 2025

Let down by poor website, login and on-line banking

Good: Occasional good rates for savings. Poor: website - esp.. the redesign. White on turquoise was always poor - low contrast. Too much text is grey on white - also lacking contrast. New online-banking seems to be designed entirely for use on narrow screens. Too much empty white space around. Account info in panels - when each account in its own line would be easier to compare. Statements are in reverse date order. How can we compare that to a paper statement or spreadsheet in normal date order ? When re-sizing the browser window, statement items stretch or compress unhelpfully. Fixed Rate Account details do not mention the maturity date. Are any Customers asked about web-design ? (Never rely on a web-designer - more interested in looks than usability.) Lastly, Login for online-banking needs improvement. 1. Warning of phone call. 2. Sooner delivery of 6-digit code (12 seconds is too long). 3. Slower speaking of Passcode. 4. Repeat Passcode. And as I compose this, I have just had a second text to voice call from an Unknown Number - which turns out to be a Passcode - but with no clue as to who it is from - and hours after I've finished On-line banking. Reviewed on: 21st May 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 30th May 2025

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