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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1241 reviews)

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4.54

Based on 1,241 reviews, last reviewed 23rd Feb 2026

36% decrease in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

The staff member was very patient, I couldn't log on... The staff member was very patient, I couldn't log on and she talked me through the process Reviewed on: 23rd February 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1241)

Review of the Family Building Society, Savings:

Service at Epsom office

Good front office service from Alexis Osborne Reviewed on: 2nd May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025

Login help

I had trouble logging in and was talked through the whole process over the phone. Lisa was able to deal with the transfer I was trying to make over the phone. She was very helpful and patient. Thank you Reviewed on: 20th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 21st November 2025

Stephanie gave us excellent service

Stephanie gave us excellent service and assisted us in resolving a problem regarding access to my account Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback about Stephanie! Response date: 19th November 2025

Transferring an ISA into Family BS

Filled in a paper ISA transfer booklet (five pages hand written) as they don't do these things online. Sent it off, only to be told that they can't accept electronic ISA transfers. Why this wasn't on the front page of the form I don't know. Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for your feedback. We understand your concern and are sorry to hear that the information was not clear to you; however, we would like to clarify that the information you mentioned was provided clearly on the front at the top of the ISA transfer application form quoting “we can only accept cash ISA transfers by cheque’. Our team makes every effort to ensure that all essential details are communicated upfront to avoid confusion, and in this case, the instructions were included. Most ISA providers can transfer funds via cheque, and we would like to reassure you that we always credit funds based on the date of the cheque, ensuring there is no loss of interest to our customers. While electronic transfers are not currently available, we hope to introduce this option in the future. Response date: 20th November 2025

Unable to complete application yet

I haven't yet been able to complete set up of my account so will have to reserve judgement Reviewed on: 19th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. Your feedback has been passed on to the relevant team. If there's anything else you need further assistance with, please don't hesitate to call us on 03330 140144 or email [email protected] Kind regards Family Building Society Response date: 19th November 2025

Great customer service, as always.

The operative was very helpful with my request. Very friendly and polite, gave clear information on the process to meet my request, with questions to ensure that I was happy with the information and if I needed any further help. Reviewed on: 19th November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 19th November 2025

I had a problem logging on.

I had a problem logging on. The phone was answered very quickly and I talked to a very pleasant, easy to understand lady. She patiently helped me sort things out and stayed on the line to be sure I was able to log on. Reviewed on: 17th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service, and that we were able to resolve your issue logging on. Response date: 19th November 2025

My husband and I had to undertake a few transactions...

My husband and I had to undertake a few transactions, staff effecient and friendly Reviewed on: 17th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th November 2025

extremely helpful

extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Ali! Response date: 12th November 2025

The lady helped me immediately..

The lady helped me immediately and this allowed me access to my account as I had been waiting over 2 weeks for a verification code to come in the post. Reviewed on: 11th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025

Easy and friendly customer service

I was locked out of my account and called to get it unlocked. It was easy to do and the lady (I forget her name) was patient and waited on the call until I was able to get back in. The whole thing was pretty quick. Reviewed on: 11th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025

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