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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1207 reviews)

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4.56

Based on 1,207 reviews, last reviewed 15th Jan 2026

60% decrease in 5 star reviews

in the past 90 days

78% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

RESET OF SECURITY Adviser was knowledgeable and helpful . Reviewed on: 15th January 2026

Latest lowest rating:

1

Antiquated login system Tried to login today but there is a different system now that prevented me from doing so. I phoned FBS who said I had to wait 5 days for a verificatio... Read more Reviewed on: 15th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1207)

Review of the Family Building Society, Savings:

Issues setting up online Acc - But sorted-Thanks .

Had issues setting up an online Acc. But, staff were very helpful. Avoid phoning them towards 4:30pm (was 8th in the queue) as lines close at 4:30pm (the queue just hang up). But when you eventually get to speak to staff, they are exceptionally helpful and nothing was too much bother. More to the point, matters were sorted and I feel a happy customer. I have only been an account holder for a few days. Hopefully things will continue in a postive way. Reviewed on: 28th May 2025

Friendly, competitive, easy access

Easy to use on-line forms. Fast access to savings. Competitive rates. Friendly customer service from real people. Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Excellent savings interest rates!

Excellent savings interest rates! Very easy to use! Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Query with bank details to transfer

Query with bank details to transfer Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Too busy !

Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Reviewed on: 10th October 2025

Reply from Family Building Society We completely understand how frustrating it must have been to wait several days for a response, especially when you were making an active investment inquiry. we are currently experiencing an exceptionally high volume of calls, which has meant longer response times than usual, we have had some very competitive deposit products on the market, and this has resulted in many additional calls. As our phone lines have been particularly busy, we do offer a callback feature that allows you to keep your place in the queue without staying on the line. We’re currently reviewing our response processes to ensure that inquiries are handled promptly and efficiently. We’re sorry you had difficulty accessing the application details through our website. We’re investigating this to make sure information is clear and easier to find. Response date: 17th October 2025

Efficient, stayed on phone throughout application p...

Efficient, stayed on phone throughout application process, very helpful. Reviewed on: 9th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Lisa Adams

Nice Work, Great Job, Great job. Reviewed on: 9th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Excellent sevice today.

Excellent sevice today. By your agent Kaycey. She answered all my questions and would very polite. Reviewed on: 7th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Kacey! Response date: 17th October 2025

Having trouble getting into our account.

We were having trouble getting into our account. Ellissa came on the phone and she was excellent and very patient as we were struggling. Cannot praise Ellissa enough. Thank you Ellissa. Reviewed on: 6th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 17th October 2025

Huge thanks to Lisa for giving help and information...

Huge thanks to Lisa for giving help and information in a friendly and professional way. Reviewed on: 6th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025

Needed to contact the building society for information.

Needed to contact the building society for information. Got through very quickly and was given the support I needed in good time and with clarity. Reviewed on: 6th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

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Family Building Society: Savings reviews

60% decrease in 5 star reviews

78% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1207)

Issues setting up online Acc - But sorted-Thanks .

Friendly, competitive, easy access

Excellent savings interest rates!

Query with bank details to transfer

Too busy !

Efficient, stayed on phone throughout application p...

Lisa Adams

Excellent sevice today.

Having trouble getting into our account.

Huge thanks to Lisa for giving help and information...

Needed to contact the building society for information.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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