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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Fantastic company

I have had to contact them during a very difficult time They were very helpful and thoughtful. Reviewed on: 12th October 2023

Adaptable and helpful horse insurance

Different options for various levels of cover for my horse which is always helpful Reviewed on: 12th October 2023

Very helpful

Customer service is always very helpful Reviewed on: 12th October 2023

Great company good value for money

Been with them for 4 years now and they provide good quality service. Customer services are super helpful and you can actually talk them Reviewed on: 12th October 2023

Customer service

Just joined, but speed in response is second to none Reviewed on: 12th October 2023

Brilliant

My cat Dave is always taken care of. Excellent service. Quick payout Reviewed on: 12th October 2023

Best pet insurance

My dog has recently had surgery and her pet insurance covered everything. It’s a stressful time but the whole thing was made effortless from the first call. I can call for updates and the phone is always answered and a friendly person is always there to help. Can’t recommend enough Reviewed on: 12th October 2023

Very efficient process

My cat has been sick a number of times, emporium has been very reliable every time we needed them. Insurance premium is reasonable, very efficient, highly recommended. Reviewed on: 12th October 2023

very helpful

my 12yr old cat was diagnosed with a thyroid problem I contacted the insurance emporium with a claim they were really lovely to me and sorted my claim out with no problems and very quick Reviewed on: 12th October 2023

Thank you

Thank you for being there (just in case) Thank you for the reduction in this years subscription. And thank you for lovely chats i have with your sales crew.. Reviewed on: 12th October 2023

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