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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Keep on coming back!

I have been using this company for various pets over the years and I keep on coming back the level of cover and piece they offer is always competitive and they offer paper free and online services. Always had a good experience! Reviewed on: 12th October 2023

Great company

Never had a problem with our pet insurance from The Insurance Emporium, great customer service, quick hassle free payments back if a claim has to be made Reviewed on: 12th October 2023

Very good

They were very good at paying out when my horse had to have surgery, £5K of bills which included after care was covered which was a huge relief to me. Reviewed on: 12th October 2023

Dog Insurance is great

I have 2 dogs insured, reasonably priced and having used them in the passed and having to make a claim which they promptly paid I wouldn't use anyone else. Thankyou again Insurance Emporium Reviewed on: 12th October 2023

Dog insurance.

Insurance emporium are helpful, understanding and realistically priced. Impeccable Reviewed on: 12th October 2023

Happy Customer

The entire process from online booking and receiving the documents was a joy. The quote was even better and great value Reviewed on: 12th October 2023

Simply Purrfect!

The Insurance Emporium are pet focused, owner friendly and great value for money. They solve problems quickly without fuss and reduce stress levels at worrying times. They are well deserving of this recognition. Reviewed on: 12th October 2023

The best insurance company I have ever used!

We have a very ill dog. He is always in the vet, whether it is eyes, ear, skin or autoimmune disorders. We have claimed countless times from Insurance Emporium and every single time they have came through for us. We couldn't afford to keep our pet if it wasn't for this company. Every time I phone them they are more than happy to help, very pleasant to talk to and thier staff are very highly trained on the call. I will use this pet insurance company in the future for sure. Would highly recommend to anyone looking for pet insurance that they can rely on. Reviewed on: 12th October 2023

Recommend The Insurance Emporium

Very Good to deal with, and always there when you need them. Reviewed on: 12th October 2023

Professional service

We have had to make a claim with regards to our cat Sammie who has heart disease. Payment have been made promptly to us and have found them professional with regards to claims. Reviewed on: 12th October 2023

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