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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Helpful and efficient

Always helpful when I have phoned them. Claims have always been credited to my bank account promptly Reviewed on: 12th October 2023

Reliable and professional

I have had my dog insured with Insurance Emporium for over 10 years and they have been excellent. They have responded quickly to any queries or claims, and never quibbled when paying out for injuries and illnesses. My dog has experienced a number of life-long conditions and it is great peace of mind to know that we are covered for medication and vet visits to ensure we can give her the best care possible. Excellent customer service and highly recommended Reviewed on: 12th October 2023

Great service

I lost two of my dogs, little dacshunds with in 6 weeks apart. During this time the staff I spoke to were amazing. Would highly recommend Reviewed on: 12th October 2023

'Insurance Emporium' is a genuinely good insurance company.

I've held an 'Insurance Emporium' pet insurance protection plan for many years now as they have always been very effective and competitive with the yearly renewal process. In addition, their customer service is efficient, professional and friendly. Lastly I'd like to add my thanks for the way they handled a claim for my beautiful best friend when he needed serious and expensive veterinary treatment - you can't put a price on your pets health but it was very comforting and reassuring to be told that they would take charge of dealing with all the vets fees. 'Insurance Emporium' is a genuinely good insurance company.. Reviewed on: 12th October 2023

Great experience

I've just signed up with the insurance emporium for pet insurance. It was easy to do and they have competitive prices for all levels of cover. Reviewed on: 12th October 2023

A reliable resource

Unfailingly fair and approachable pet insurance. Reviewed on: 12th October 2023

easy and dependable

make things so easy for me when times where difficult Reviewed on: 12th October 2023

Good pet insurance

Easy to set up but thank fully not need to use yet Reviewed on: 12th October 2023

Excellent professional caring

Lovely people claims are sorted quickly you can contact them via telephone with any queries always polite & positive Reviewed on: 12th October 2023

Claims

Are the test, and I've had the misfortune to claim for my boy recently. They have been excellent through the claim process. Previously there was an error setting up my plan but it was minor and fixed quickly and fairly. Reviewed on: 12th October 2023

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