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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Fabulous pet insurance company

They have been brilliant and very helpful with us whenever we have had a query. Reviewed on: 20th August 2024

Compared with other companies you came top.

Compared with other companies you came top , staffs were kind and helpful.,put me through with ease. Tell me my options are and let me decide. Your quotes surprised me. Reviewed on: 20th August 2024

Very easy to deal with at extremely difficult time

Very easy to deal with at extremely difficult time Reviewed on: 20th August 2024

When dealing with claims they are efficient, however...

When dealing with claims they are efficient, however when you get your renewal you need to read everything, as they make changes without highlighting them or informing you. Reviewed on: 20th August 2024

Amazing customers service, prompt and efficient.

Amazing customers service, prompt and efficient. Just all round the best I've ever come across. I trust my animals are valued and cared for Reviewed on: 20th August 2024

So far so good.

No claim experience only annual renewal so far all good as dog is now 7 a bit disappointed that the premium increases each year but same with other providers. Reviewed on: 20th August 2024

Really easy to claim

We have a dog with epilepsy and we find it’s so easy to claim via vet surgery. Reviewed on: 20th August 2024

Great experience with The Insurance Emporium!

We had only just recently joined The Insurance Emporium when one of our cats had an accident. As you can imagine, this was a stressful event but we found the whole claim experience to be straightforward and hassle-free which was a great relief to us! Reviewed on: 20th August 2024

really easy to get in touch, good customer service

really easy to get in touch, good customer service Reviewed on: 20th August 2024

The Cat's Whiskers

Thankfully,i've never yet needed to make a claim, however I have spoken to the company on a few occasions for advice. It's so refreshing to actually speak to a real person and get straight answers. I like that it's local too. Because I haven't made a claim since taking out my policy, I receive a discount - very welcome. Very happy with the service I have received Reviewed on: 20th August 2024

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