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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Great insurance providers

Have always paid out and assisted me when needed. Easy to claim and the portal is good to use. Reviewed on: 20th August 2024

Good customer service - expensive excess

The customer service has been great when I had to make a claim for my horse. However, the additional 16% excess charge makes the overall excess very expensive. These weren’t the terms I originally signed up to but for future renewals they added this charge. Reviewed on: 20th August 2024

Great experience and service

Whenever I have had an issue, they have been incredibly helpful. They explain exactly what is and isn’t covered and are fair throughout Reviewed on: 20th August 2024

Reasonable priced pet insurance and doesn’t go up to...

Reasonable priced pet insurance and doesn’t go up too much each year Reviewed on: 20th August 2024

helpful and quick to respond.

Always helpful and quick to respond. Pays out claims very quickly with no fuss, couldn’t fault them. Reviewed on: 20th August 2024

These are the champs

They are great, I’ve claimed a lot of times and never have a problem, they even pay the vet direct so I don’t have to pay and claim back. Very helpful when you call them. They have never tried to shy away from a claim. You can’t go wrong. Reviewed on: 20th August 2024

Great service

We’ve had to claim for 2 pets, and both were dealt with really quickly and simply. Great service. Reviewed on: 20th August 2024

I have been with The Insurance Emporium for many yea...

I have been with The Insurance Emporium for many years and have always found them easy to get through to to speak to a real assistant as opposed to virtual.They are always friendly and helpful. Reviewed on: 20th August 2024

Vet put in a claim for us, as my dog was receiving L...

Vet put in a claim for us, as my dog was receiving Librella injections, I didn’t know I could claim for these. Came back quickly and have settled this week. Reviewed on: 20th August 2024

Just signed up for their pet insurance on recommenda...

Just signed up for their pet insurance on recommendation from a family member. All good so far Reviewed on: 20th August 2024

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