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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Very fair costs, excellent customer service.

Very fair costs, excellent customer service. Very reliable and have always paid claims promptly. Reviewed on: 20th August 2024

Great Claims Service from The Insurance Emporium

The Insurance Emporium handles our claims effeciently and without bother. Reviewed on: 20th August 2024

Hassle free!

All claims were dealt easy and without a hassle, any issues resolved quickly. Excellent cover for my needs and great value for the price. Claimed few times over last few years and never had an problem with the claim Reviewed on: 20th August 2024

Easy to claim, good communication, good value for...

Easy to claim, good communication, good value for money. I got two dogs with them for over 5 years Reviewed on: 20th August 2024

Fantastic

Whenever I've had to call through to customer services they've always been quick, professional and helpful. They explain things fully and cover every concern I've had. The value for money is great and I can't fault them. I've been with them for years and wouldn't consider going elsewhere. Reviewed on: 20th August 2024

Great insurance providers

Have always paid out and assisted me when needed. Easy to claim and the portal is good to use. Reviewed on: 20th August 2024

Good customer service - expensive excess

The customer service has been great when I had to make a claim for my horse. However, the additional 16% excess charge makes the overall excess very expensive. These weren’t the terms I originally signed up to but for future renewals they added this charge. Reviewed on: 20th August 2024

Great experience and service

Whenever I have had an issue, they have been incredibly helpful. They explain exactly what is and isn’t covered and are fair throughout Reviewed on: 20th August 2024

Reasonable priced pet insurance and doesn’t go up to...

Reasonable priced pet insurance and doesn’t go up too much each year Reviewed on: 20th August 2024

helpful and quick to respond.

Always helpful and quick to respond. Pays out claims very quickly with no fuss, couldn’t fault them. Reviewed on: 20th August 2024

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