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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Best pet insurance around

Very helpful and easy to get hold of. The staff are very friendly and understanding and I would definitely recommend the insurance emporium for pet insurance to everyone Reviewed on: 22nd August 2023

Thank you

The Insurance Emporium website is easy to use, staff are always friendly and helpful and communications are clear. I'm so glad they have been able to help me to keep my 2 elderly terriers healthy and happy. Reviewed on: 22nd August 2023

Brilliant insurance

They take all my needs into account every year for my little dog and offer me the best deal. Reviewed on: 22nd August 2023

Horse insurance

Staff very helpful and good insurance Reviewed on: 22nd August 2023

Reliable

Reliable and great company, very fast payments Reviewed on: 22nd August 2023

Highly recommended pet insurance

I had to make a claim 18 months ago, the staff made it easy and fast. Can’t thank them enough Reviewed on: 21st August 2023

Great insurance

Very flexible and can choose your plan easily Reviewed on: 21st August 2023

Great value and really clear

We did a lot of comparison to find a lifetime policy that gave good per condition and annual coverage. We haven't had to make a claim yet but have been pleased with the service and the clarity of the policy. Reviewed on: 21st August 2023

Delivering on their promises.

You only really experience how good, or bad, your insurance company is when you have a traumatic life experience. Our experience of the insurance emporium was so good that they were almost invisible during our claim. We had the terrible occasion to have to use the Insurance Emporium following the unexpected death of our dog. They were at the same time extremely sympathetic, really easy to deal with (no complicated forms to fill out, no trying to avoid their obligations, no attempts to trip you up) very professional and very understanding as our dog died abroad and they were very understanding about documentation not being in English. I mention it earlier but the way I would sum it up, and it sounds demeaning but it is not, is that they did not increase in any way to to the experience of the loss we suffered. Their professionalism, speed and great service made them almost invisible. So our memories of this time are to the loss of our dog, not the hassles we had with the insurance company. This is why we are repeat customers, amd will continue to be so. Reviewed on: 21st August 2023

Smart choice

Best choice for our fur baby . Easy to communicate with . Reviewed on: 21st August 2023

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