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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Hassle free experiences only!

The Insurance Emporium have been great with me when one of my horses had to have several diagnostic exams and treatments. Every step was hassle free and payouts were in a timely manner. 100% recommend. Reviewed on: 20th August 2023

Amazing company!!

Friendly amazing staff and are completely honest with you! Which is rare in insurance companies! Have recommended to many people and will continue to use them Reviewed on: 20th August 2023

Reassuring pet insurance

Perfect for our dog. Good price and great cover. Reviewed on: 20th August 2023

Helped when it was needed

My pony needed an operation after discovering some lumps in varying places They paid out quickly even after a few queries Reviewed on: 20th August 2023

Good value for money

Good cover for a reasonable price. No problem claiming vets bills from them. Reviewed on: 20th August 2023

Excellent customer service.

Company keep in touch, and premiums are competitive. Reviewed on: 20th August 2023

Horse insurance

Good value for money and good customer service Reviewed on: 20th August 2023

Quick efficient service

I contacted customer service with help to make a claim, I had all the info and the forms within a day or two. The decision and pay out came a few weeks later. All very straight forward and no problems. Reviewed on: 20th August 2023

Excellent Company

Thankfully I haven't had to make a claim but I'm sure if I need to at some point it would be dealt with without any problems. Reviewed on: 20th August 2023

Good price

Good initial value and reviews. Price has gone up but still compatible Reviewed on: 20th August 2023

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