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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Excellent Service very responsive to the end.

Excellent Service very responsive to the end. Reviewed on: 31st July 2024

Fast responses, straight forward and reasonable prices.

Fast responses, straight forward and reasonable prices. Reviewed on: 31st July 2024

Made a claim 3 weeks ago, responded to a query a wee...

Made a claim 3 weeks ago, responded to a query a week ago and nothing since. Also the email asking me to complete a review does not have my name spelled correctly. Reviewed on: 31st July 2024

Alwats ploite freindly and helpful.

Alwats ploite freindly and helpful. Also pay out quickly Reviewed on: 31st July 2024

I was told what I was exempt from claiming for an ex...

I was told what I was exempt from claiming for an existing condition before I new the outcome of my claim Reviewed on: 31st July 2024

Used Compare the Market and very easy

Used Compare the Market and very easy Reviewed on: 31st July 2024

Easy to get quotes and to navigate.

Easy to get quotes and to navigate. Competitive prices. Reviewed on: 31st July 2024

Competitive prices.

Easy to access the information and understand the product choices available. The price was competitive with other providers. Reviewed on: 31st July 2024

Great customer service.

Great customer service. Easy to contact and claims process and smooth and simple and quick to resolve. Would recommend. I have multiple police’s and have been a client for years. Reviewed on: 31st July 2024

Holly has been ill for six years now.

Holly has been ill for six years now, and the Insurance Emporium has helped without any problem with all her illnesses. Reviewed on: 31st July 2024

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