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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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8%
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1%
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0%
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1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
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John
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Friendly, cheerful and very efficient customer service.

5
From the moment I rang The Insurance Emporium for a quote three years ago to the present I have always received outstanding customer service, with short wait times when on hold for an available advisor, and a friendly and knowledgeable interaction thereafter. Reviewed on: 31st July 2023
Annette Todd's avatar
Annette Todd

Great company

5
Very helpful company, paid out straight away on our claim ,they keep intouch with any new information and really good deals on policies. Reviewed on: 31st July 2023
Kim Raper 's avatar
Kim Raper

Good value for money

5
I haven't had to use the insurance yet, but the sign-up process, transparency on pricing and good value for money for lifetime pet insurance makes me give a 5 star rating. Reviewed on: 31st July 2023
LT's avatar
LT

Fantastic in tough times

5
Young and Old (horses) in my case this company is reasonably priced helpful easy to get hold off and sympathetic when needed. Reviewed on: 31st July 2023
Claire Adams's avatar
Claire Adams

excellent pet insurance

5
i have numerous policies with the insurance emporium including pet, horse and rider insurance and have always found their staff amiable and the website very user friendly. i have recommended to family and friends. Reviewed on: 31st July 2023
darren cowley's avatar
darren cowley

Claim settled swiftly and without argument!

5
We never know how good insurance is until we make a claim....... well, I had to claim for one of my cats. Firstly, diagnosis followed by treatment. At every stage Pet Emporium has paid out promptly and fully in accordance with my policy. It made such a difference at a time when I was worried about my cat to know that she was so well covered. Thank You! I would certainly recommend Pet Emporium! Reviewed on: 31st July 2023
Karen D's avatar
Karen D

Great company

5
Responsible, realistic insurance premiums. Also an insurance company you can rely on. Reviewed on: 31st July 2023
Amanda Fahy's avatar
Amanda Fahy

Never had a problem, love them!

5
No messing, easy to deal with have renewed several times Reviewed on: 31st July 2023
gary curshen's avatar
gary curshen

Excellent

5
I’ve been with the insurance emporium for nearly 4 years and I’ve only had to claimed a couple of times. To deal with them it was a breeze. No hassle. Would definitely recommend to anyone. Reviewed on: 31st July 2023
Jordan Beverley-Giles's avatar
Jordan Beverley-Giles

Panos

4
Happy with the insurance emporium Reviewed on: 31st July 2023
Marion Custons's avatar
Marion Custons

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