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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

They dealt with my claim quickly and effective

They dealt with my claim quickly and effective Reviewed on: 31st July 2024

Very professional company.

Very professional company. Good customer service Reviewed on: 31st July 2024

Why Emporium?

Chose Emporium because it gave best rated cover for a sensible price and customer service was good. Reviewed on: 31st July 2024

Excellent Provider

Due to the ban on xl bully breads, i expected our insurance to be cancelled as we have American Bulldogs or become unaffordable and they haven't. They were actually one of the few providers that offered insurance for American bull dogs. Reviewed on: 31st July 2024

Great pet insurance provider

Great pet insurance provider that is professional, clear, empathetic, and great value for money. I have my dog insured with them. Reviewed on: 31st July 2024

Never had a problem with them.

Never had a problem with them. Everything I needed help with was dealt with in a professional manner. Very prompt response and always kind and helpful. Reviewed on: 31st July 2024

Great service

I have to claim once every couple of years for cardiology scans and the refunds are sent through very quickly. never had any problems Reviewed on: 31st July 2024

Always fast knowledge contact with staff

Always fast knowledge contact with staff Reviewed on: 31st July 2024

Excellent, cheap cover!

The insurance emporium provides fantastic cover for my dog at a really reasonable price. Customer service has always been very fast and very friendly. I can’t imagine using any other insurance company for my dog! Reviewed on: 31st July 2024

It was easy to make a claim

It was easy to make a claim and was able to get everything sorted very quickly. One thing that could be improved is they didn't contact me to let me know my policy was not on auto renewal, so it just lapsed and I didn't even know. However, I feel like they are dependable as far as claims results. Reviewed on: 31st July 2024

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