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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Looking for Cat Insurance

I was looking for Insurance for my cat with great benefits that would cover him for a lifetime. The Insurance Emporium were recommended as being both cost effective and beneficial. I recommended them to my older sister who was previously covered by a competitor and she was shocked by how great the cover is! Reviewed on: 31st July 2024

Good pet insurance

Straightforward and easy to contact Reviewed on: 31st July 2024

A great service.

A great service. The process of setting up is easy and everything is clear to understand and the website is easy to navigate Reviewed on: 31st July 2024

Simply one of the best!

I’ve been with The Insurance Emporium for a number of years and had a number of claims which have been dealt with quickly and with no problems. I have recommended this provider many times to friends and family as they are one of the best insurance providers around. Reviewed on: 31st July 2024

good value and a well known brand

good value and a well known brand Reviewed on: 31st July 2024

Best for pet insurance

For the first time in many many years I had to make a claim for my dog. The Insurance Emporium were helpful & informative and the claim was processed really quickly. Would recommend to anyone looking for pet insurance. Reviewed on: 31st July 2024

I haven’t needed to claim anything so its not easy

I haven’t needed to claim anything so its not easy to comment on the service but I have the peace of mind knowing I’m covered Reviewed on: 31st July 2024

Very helpful, great communication and everything exp...

Very helpful, great communication and everything explained Reviewed on: 31st July 2024

Great customer service and easy process

I have had to make a claim on my policy and they didn’t ask loads of questions, they paid out very quickly and without any fuss. When I called customer services. They were really friendly too. Reviewed on: 31st July 2024

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

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