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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Great responsive team with expert support

Great responsive team with expert support Reviewed on: 30th July 2024

Great customer service, listened, and tried to help.

Great customer service, listened, and tried to help. Were also very empathetic to loss of pet. Would definitely recommend to others. Reviewed on: 30th July 2024

An unusual request !

Extremely helpful when trying to insure a new born foal, good product and one of a few providers Reviewed on: 30th July 2024

Very easy to set up and manage policies.

Very easy to set up and manage policies. Great value for money Reviewed on: 30th July 2024

We Won’t Ever Change To Anyone Else!

We have found our Insurance Emporium Pet Insurance experience to be professional and efficient throughout, which is exactly what you need when you are in the middle of a crisis involving your pet which of course is one of your family. Empathic and swift whilst retaining a high standard of customer service at all times. We love them! Reviewed on: 30th July 2024

Value for money

Value for money for expensive dog insurance Reviewed on: 30th July 2024

Very good customer service- all claims resolved quic...

Very good customer service- all claims resolved quickly. Reviewed on: 30th July 2024

Professional and quality service

Professional and quality service Reviewed on: 30th July 2024

Easy to set up covers all my daughter's needs

Easy to set up covers all my daughter's needs Reviewed on: 30th July 2024

Not yet claimed hard to comment as a result

Not yet claimed hard to comment as a result Reviewed on: 30th July 2024

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