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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Efficient, friendly service when I need to contact t...

Efficient, friendly service when I need to contact them regarding my dogs' health needs Reviewed on: 30th July 2024

Communication is minimum and excellent.

Communication is minimum and excellent. There is never a constant harassment of emails. Phone communication is polite and to the point. Great company to know that they are always there for me whenever I need them on hand. Reviewed on: 30th July 2024

Efficient and caring company

Excellent caring company to deal with Reviewed on: 30th July 2024

I have 4 horses and 2 dogs for the last 5years and I...

I have 4 horses and 2 dogs for the last 5years and I am very happy with the service Reviewed on: 30th July 2024

Happy Customer

Insured my animals with them for around 15 years always professional and excellent customer service. Reviewed on: 30th July 2024

straight forward Inurance with The Insurance Emporium.

We have had insurance for our two cats with The Insurance Emporium for years now and they have been very supportive: I would say excellent value and always process the claims quickly with minimal fuss: Reviewed on: 30th July 2024

Any time I had a question the staff on the phone wer...

Any time I had a question the staff on the phone were quick to respond and very friendly Reviewed on: 30th July 2024

Highly recommended

Great customer service, prompt response and hassle free claims. Reviewed on: 30th July 2024

Excellent Customer Service

They are competitive on pricing and the customer service is excellent. Reviewed on: 30th July 2024

I have not yet made a claim

I have not yet had to make a claim so I cannot comment on their claim service Reviewed on: 30th July 2024

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