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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Helpful

Easy to use, helpful and reasonable. Reviewed on: 30th July 2020

Honest and upfront

I brought a puppy in 2019 and was advised by the breeder to use Emporium. The premium was fair so I used them without much consideration. Within a year my puppy had damaged his leg quite severely during a daily walk. The insurance covered us with just the access to pay. The process was simple and straightforward, and the money was paid directly to my vets so less hassle for me. Excellent customer service throughout the whole experience...kind friendly advisors, who seem to genuinely care! Reviewed on: 30th July 2020

Excellent service

Easy to use and staff helpful Best value around Reviewed on: 30th July 2020

Highly recommend

I had to claim through insurance emporium for my dog, the whole situation in it self was so stressful because my dog was going through trauma, on top of that having stress of a huge bill and all paperwork is so unnecessary but insurance emporium made it all so easy and worth the while being with them for this long. Reviewed on: 30th July 2020

Simple procedure

When needing to make a claim for our dogs small operation the process was simple and straightforward with payment made efficiently. Reviewed on: 30th July 2020

Simple solutions - hassle free - friendly

My dog was involved in a minor accident where he pulled his lead from me and ran into the road. His old insurer wouldn't cover him again as they said he was high risk ( 5yrs old and never claimed a thing before that ). The Insurance Emporium saw no problem in covering him, they just added a clause in his policy !!! Now why can't others do that instead of trying to make a meal out of it ! Reviewed on: 30th July 2020

Highly recommend The Insurance Emporium

Excellent customer service Very competitive cost and renewal prices Fast pay out if a claim is made Easy website to use Everything very transparent Reviewed on: 30th July 2020

Satisfied

Great prices for great services. Would recommend the Insurance Emporium at anytime to anyone!! Reviewed on: 30th July 2020

Fast efficient service

I was impressed with the speed our claim was paid, this made looking after our poorly dog less stressful not having to worry about the financial pressure . After making claims expected a hike in our premiums this wasn’t the case and still remained an affordable option. I would recommend your insurance to anyone. Thank you Reviewed on: 30th July 2020

Simple but perfect

Great customer service, very thorough and gave me complete peace of mind my horse is covered for every eventuality Reviewed on: 30th July 2020

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