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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Always very helpful.

Always very helpful. When I’ve made a claim the money is usually in my bank account within the stated time. When I’ve asked for advice it’s always given precisely. The monthly premium hasn’t increased a great deal even though I’ve claimed several times owing to our dog having Diabetes. Reviewed on: 10th July 2024

Fair pricing and quick claims payouts

Fair pricing and quick claims payouts Reviewed on: 10th July 2024

Great service

The staff are always very helpful and friendly when I have had a query and all my claims have been settled promptly Reviewed on: 10th July 2024

Very helpful customer service and value for money as...

Very helpful customer service and value for money as a product. Very reassuring when going through a bad illness with my cat. Reviewed on: 10th July 2024

EXCELLENT company

ALL of my dogs are insured with this company Reviewed on: 10th July 2024

Excellent customer service

My cat had a suspected tumour and when I called with queries about how to claim, the customer service agent was fantastic - she was so caring and genuinely concerned about Flossi. Reviewed on: 10th July 2024

Really quick at paying out.

Really quick at paying out. Great customer service. Very helpful and polite. Reviewed on: 10th July 2024

Very good value horse insurance.

Very good value horse insurance. No problem with claim due to an injury sustained in the field. Reviewed on: 10th July 2024

Quick and easy to get a quotation

Quick and easy to get a quotation and once I proceeded I received an email and my documents very quickly. Very good value for money. Reviewed on: 10th July 2024

Simple claims process, easy renewals process

Simple claims process, easy renewals process Reviewed on: 10th July 2024

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