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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Excellent customer service

My cat had a suspected tumour and when I called with queries about how to claim, the customer service agent was fantastic - she was so caring and genuinely concerned about Flossi. Reviewed on: 10th July 2024

Really quick at paying out.

Really quick at paying out. Great customer service. Very helpful and polite. Reviewed on: 10th July 2024

Very good value horse insurance.

Very good value horse insurance. No problem with claim due to an injury sustained in the field. Reviewed on: 10th July 2024

Quick and easy to get a quotation

Quick and easy to get a quotation and once I proceeded I received an email and my documents very quickly. Very good value for money. Reviewed on: 10th July 2024

Simple claims process, easy renewals process

Simple claims process, easy renewals process Reviewed on: 10th July 2024

The Insurance Emporioum have been excellent in deali...

The Insurance Emporioum have been excellent in dealing with our claims and have explained in great detail when we asked for information regarding any shortfall The settlements are fairly quick Reviewed on: 10th July 2024

Very straight forward process for gaining insurance

Very straight forward process for gaining insurance Reviewed on: 10th July 2024

Claimed and the process was so smooth

Claimed and the process was so smooth Reviewed on: 10th July 2024

Great service

All staff are very polite. Try hard to answer all questions and concerns. When making claim, it’s done promptly and finalised very quickly. Reviewed on: 10th July 2024

Support R us . . .

Have always been competitive value, given the personal touch and very supportive as our pets are our family. Reviewed on: 10th July 2024

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