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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Highly Recommended.

Unfortunately our dog broke his leg and has required lots of treatment, The Insurance Emporium have been brilliant and always paid out, in good time, to our vets. The few times I have had to contact them by phone/email, they have responded quickly, clearly, and professionally. I would not hesitate to recommend them to my friends and family. Reviewed on: 10th July 2024

So far so very good

I haven't had to call on the insurance yet, but it was easy to sign up for my pets' insurance as recommended by moneysavingexpert.com and when I had a query they got back to me very quickly and pleasantly. Reviewed on: 10th July 2024

Good cover, good price, lovely customer service!

Good cover for a good price. I accidentally missed my renewal so when I called later that day, the lady over the phone was quick and efficient at reinstating my cover! Reviewed on: 10th July 2024

Very quick response times, and great value for money!

Very quick response times, and great value for money! Reviewed on: 10th July 2024

good value for money and quick response

good value for money and quick response Reviewed on: 10th July 2024

We found out that One of or cat was very very ill.

We found out that One of or cat was very very ill. And the insurance emporium help as a lot, covered some of vet bills. All of my cats are insured now with this company. Prices with this company are good, better then other companies. We are very happy that we found this company. Reviewed on: 10th July 2024

Very professional and good value for money.

Very professional and good value for money. No hassles always helpful Reviewed on: 10th July 2024

Cheap but great coverage it’s a no brainier

Cheap but great coverage it’s a no brainier Reviewed on: 10th July 2024

The Insurance Emporium, 5 stars!

The Insurance Emporium have competitive prices, the website is easy to navigate, they provide several ways of contacting them, their customer services department is second to none, I would highly recommend them to anyone looking for insurance products. Reviewed on: 10th July 2024

Staff are amazing and products are exceptional.

Whether enquiring about cover or claiming for an upsetting event, the staff have empathy and are incredibly polite and friendly. They answer emails quickly and professionally. They also offer products that fit with your needs - you never feel like you are being taken for granted or being ripped off. I recommend them to my friends and colleagues (in fact everyone I meet who has a pet!) consistently. I feel safe in the knowledge that my lovely dog Daisy is covered :) Reviewed on: 10th July 2024

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