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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Very professional and friendly - excellent service,...

Very professional and friendly - excellent service, with low wait times Reviewed on: 9th July 2024

The best pet insurance company

Great price and great benefit. Almost half the price of my other quotes with exactly the same level of cover. Reviewed on: 9th July 2024

Very helpful call centre staff when had query on pol...

Very helpful call centre staff when had query on policy - and saved me money. Rapid claims settlement Reviewed on: 9th July 2024

By far the best pet insurance company there is

I am astounded at how easy it is to settle a claim with Emporium. Absolutely no quibbles at all Reviewed on: 9th July 2024

Good pricing, good communication, easy to set up, fr...

Good pricing, good communication, easy to set up, friendly. They were really helpful when I had to make my first claim. Reviewed on: 9th July 2024

Competitive and easy to arrange

Very competitive insurance and easy to arrange. Just what we needed for our dog. Reviewed on: 9th July 2024

Cheap and easy

Cheapest with good coverage, Very easy to purchase Reviewed on: 9th July 2024

Effectively priced with great benefits

Effectively priced with great benefits Reviewed on: 9th July 2024

No issues with any claims.

No issues with any claims. Always pays out in reasonable time. Reviewed on: 9th July 2024

Insurance Emporium-Established, Efficient, Excellent,

Soot my beautiful male cat was badly wounded in a cat fight and had to under go surgery at my local vets. I had taken out insurance when he was a kitten thinking I probably wouldn't need it. Thank goodness I did. The operation cost over £1,000. Money that in the currant economical crisis I did not have to spare. The Insurance Emporium were wonderful. After playing the access, they promptly refunded the remaining balance in full. Customer service was excellent, keeping me uninformed at all stages of the claim. There was no disputing the claim, although my cat had to have several appointments post op. All costs were honoured, promptly and without query. I highly recommend this company to any responsible pet owner. Reviewed on: 9th July 2024

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