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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Amazing service.

So easy to claim and lovely staff took time to explain everything clearly. Excellent communication throughout. I couldn’t fault it! Reviewed on: 9th July 2024

Great product, supported by great service.

Great product, supported by great service. Reviewed on: 9th July 2024

Good cover at a reasonable premium.

Good cover at a reasonable premium. Reviewed on: 9th July 2024

Straight forward insurance

I’ve never had any problems with this insurance company. easy to navigate website and all forms are easy to find. Reviewed on: 9th July 2024

The helping hand during though times

I had an emergency with my little dog, I found help and quick advise, the claim process was easy and hassle free. Reviewed on: 9th July 2024

The website is easy to use, the customer service is...

The website is easy to use, the customer service is brilliant and the prices are fair and reasonable. Reviewed on: 9th July 2024

Been very easy from getting a quote and getting the...

Been very easy from getting a quote and getting the right cover. I don't have time to be comparing all the time and these give the best covet at the best price. Reviewed on: 9th July 2024

Claimed for my Yorkshire Terrier, bilateral luxatin...

Claimed for my Yorkshire Terrier, bilateral luxating patella surgery and, physio, hydro. Found both thier customer service and claims department are excellent. Knowledgeable and friendly and very helpful. Am always recommending them. Reviewed on: 9th July 2024

Insurance Emporium

Excellent service , reasonable prices Reviewed on: 9th July 2024

So helpful and considerate

Had to make a claim within the first month of cover - they never argued just helped me through the process. THEN our premiums didn't shoot up but were just s modest increase. Always show concern for our pets and ensuring we get the best treatment. Reviewed on: 9th July 2024

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