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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 1.98 (46 reviews)

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1.95

Based on 46 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

22%

4 star

69%

Latest highest rating:

5

People pension is best handled pension for over 60th... People pension is best handled pension for over 60th and 70th Reviewed on: 12th June 2025

Latest lowest rating:

1

Still haven't had a small pot claim processed months... Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks t... Read more Reviewed on: 28th April 2025

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About this product

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

The People's Pension Workplace Pensions reviews (46)

Review of the The People's Pension, Workplace Pensions:

Impossible to withdraw funds

After 6 months of trying to withdraw a small amount from a pension pot I have had to resort to approaching the FCA to complain about the disgraceful service. Repeated requests for information, birth certificates , blank cheques . They should be struck off. Reviewed on: 11th April 2022

Reply from The People's Pension We appreciate you taking the time to leave a review and give us feedback. We’re very sorry to hear that you’ve had such a negative experience with us. We’ll use your comments to help us improve our service. Response date: 19th July 2022

Great pension scheme.

Great pension scheme. Would recommend Reviewed on: 23rd May 2024

Nightmare experience.

Nightmare experience. Can’t even get a refund which I was legally entitled to Reviewed on: 15th March 2024

I have opted out from my pension in October trying t...

I have opted out from my pension in October trying to get my money is a total nightmare phone every day ridiculous way they use excuses still nothing Reviewed on: 3rd March 2024

Utter rubbish customer service. AVOID.

Paying your money in, no problem. But getting your money back, it's utter, utter rubbish customer service. Having been told my cash download would take 'up to 20 working days' to process, and given a completion date, it wasn't. On complaining in a call, I was told bluntly that 'other customers were in the queue before me', so I had to be patient. Despite reminding them I was actually a customer, and this was MY money, they had no mechanism in place to discuss and escalate the issue, unless I started an 'official' complaint with the company which they would then respond to 'within another 3 days'. Dinosaur companies like this should have been forced out of business ages ago. Reviewed on: 27th February 2024

The worst company I've ever dealt with

The worst company I've dealt with in 61 years of life. I've been treat in an appalling manner. There has been no customer care. Excuse after excuse about why my small pot hasn't been paid. Issues with the web site. Issues with my paperwork, issues with my photos, issues with my bank statement, problems with missing information. I was asked to send a hard copy of my bank statement. Which I did. I said, to clarify. Is this everything you need? They replied yes. That's it. I got a letter this morning asking me for more information. Why was this not pointed out when I asked? Because they want to hold onto your money as long as possible. It's an absolute scam. Even when you leave a review of the company. And write to their special help line. There is still no help forthcoming. I don't know how older less savvy technophobes cope. Because I'm really struggling with it. This has been going on since October Reviewed on: 4th February 2024

Fobbed off with ridiculous excuses.

Fobbed off with ridiculous excuses. They have our money, and all the paperwork needed. Still no payout Reviewed on: 18th January 2024

ThecompanyisaJOKE

I am dissusted with these cowboys. They seem to thinkthatitsOkto hang to your money. Please don't let them take you for a ride Reviewed on: 15th November 2023

Pre retirement pension fund down fall

Hi - My pension, with the people partnership continues to loose money, down 3.3% since Christmas 20233 and that's in the pre-retirement fund and it continues to fall. My aim was to draw this fund down until I'm 67 (62 now) but I'm going to have to work a little to bridge the gap now. You tell me that I can pick my own funds, I'm not the financial expert, you are supposed to undertake that role, not me. Poor financial management for those in pre retirement appears to be the case, it’s not good enough. December 2022 £112,342.75 to 27 October 23 £108,669, down to 96.73% of its value How is this helping those in retirement drawing down income annually? Reviewed on: 27th October 2023

Appalling

My partner was opted in by his new workplace, 3 months later and he's still waiting for ANY paperwork with a member number so he can opt out. We've contacted them numerous times to be fobbed off in every reply, they have all his details and the money is being taken from his wages, but they still won't give him his number. Without the member number he can't do anything to opt out, they just give excuses as to why he's not had the information through (blaming his employer even though it's been months and they've got all the relevant info from them). Absolutely awful, avoid like the plague. Reviewed on: 1st August 2023

Terrible.

If I could give them a minus figure I would. I attempted to take a lump sum from my pot and they paid it into someone else’s account. Reviewed on: 26th June 2023

Reply from The People's Pension Hello Graham, You gave us a 1-star rating but didn’t provide further details about your experience with us. We’d like to better understand this issue. Please contact us at [email protected] with your personal details so that we can assist you ASAP. Thank you. Response date: 17th July 2023

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