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TSB: Cash account reviews

Name: Cash account
Rating: 3.76 (91 reviews)

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3.93

Based on 91 reviews, last reviewed 14th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

14%

20%

Latest highest rating:

5

Friendly staff. I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

TSB Cash account reviews (91)

Review of the TSB, Cash account:

Thieves and liars

Where to start, TSB closed my account without warning by leaving me a shitty voicemail on 12th January, I called them back, useless telephone staff and very unhelpful, was told to go to branch wasted journey as was pointless, due to them not being able to grace a day or two it impacted massively I told them this and they didn’t give a toss. So all that being said, my British airways flight was cancelled had to get refunded unfortunately it was this bank, called them on 28th Jan to find out refund had reached them on 15th Jan, they didn’t tell me I only found out by calling up the Kingston branch. I was then told I’d get the money by Cheque by the dispute team, it’s now 7th feb still NOTHING! I was told on the phone on 04/02/2022 that my cheque had been posted on 02/02/2022, BULLSHIT!!! I got an email on 07/02/2022 to say that it’s being issued … called up was then told it has not been issued and I need to call British airways .. even though it’s been confirmed TSB have the money I have emails To prove these conflicting answers when I call or email. Their customer service is shocking, the code of business Is appalling, they don’t refund at all. I don’t give a shit about them I just want what I am Owed nothing more. Reviewed on: 7th February 2022

Awful

From a small business perspective, TSB has been awful. Consistent on-going problems - poor internet baking, confused staff in local branch, inflexible terms and conditions, even basic things are made difficult. Reviewed on: 18th November 2019

LOVING IT ..!!

TSB......ITS THE BANK FOR ME .....:) Reviewed on: 22nd October 2019

TSB Bank

I have had good experiences with TSB banks both online and in branch, staff are friendly and helpful. Online banking has been fixed from issues in 2018, I didn't have problems myself. Reviewed on: 10th February 2019

Very helpful

Very helpful staff and always happy Reviewed on: 13th January 2019

Easy banking

Great for people on lower incomes . Makes it easy to manage money but with all the benefits of a current account great Reviewed on: 13th January 2019

Good service

Very helpful staff. Clear literature. Reviewed on: 9th January 2019

Fab

Lovely bank. Always go out their way to help you out Reviewed on: 7th January 2019

Great bank

Great bank, been with then since I was 16 Reviewed on: 2nd January 2019

Getting there

Slowly improving and taking responsibility for past actions. Reviewed on: 25th November 2018

Best choosing this bank for real service with a fabulous team

They are helping us so much any time when we need them and I like because they have time for me and every person Reviewed on: 23rd November 2018

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