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TSB: Cash account reviews

Name: Cash account
Rating: 3.71 (94 reviews)

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3.77

Based on 94 reviews, last reviewed 23rd Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

14%

20%

Latest highest rating:

5

Friendly staff. I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

Latest lowest rating:

1

Hard going I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading' for many minutes. ... Read more Reviewed on: 23rd January 2026

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

TSB Cash account reviews (94)

Review of the TSB, Cash account:

Tsb customer service

Tsb is good ideally but it doesn't really differ and stand out . However whenever you call the bank , the people help and listen to you. Reviewed on: 9th April 2023

Amazing

Always have used the tsb bank and it’s good and easy to use financially yes yes yes Reviewed on: 26th January 2020

Nice to have

It's my monthly payment for bills and government taxes Reviewed on: 24th January 2020

The Biz

Simply Earn Deposit Save, repeat Reviewed on: 20th November 2019

Awful

From a small business perspective, TSB has been awful. Consistent on-going problems - poor internet baking, confused staff in local branch, inflexible terms and conditions, even basic things are made difficult. Reviewed on: 18th November 2019

LOVING IT ..!!

TSB......ITS THE BANK FOR ME .....:) Reviewed on: 22nd October 2019

TSB Bank

I have had good experiences with TSB banks both online and in branch, staff are friendly and helpful. Online banking has been fixed from issues in 2018, I didn't have problems myself. Reviewed on: 10th February 2019

Very helpful

Very helpful staff and always happy Reviewed on: 13th January 2019

Easy banking

Great for people on lower incomes . Makes it easy to manage money but with all the benefits of a current account great Reviewed on: 13th January 2019

Good service

Very helpful staff. Clear literature. Reviewed on: 9th January 2019

Fab

Lovely bank. Always go out their way to help you out Reviewed on: 7th January 2019

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