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TSB: Cash account reviews

Name: Cash account
Rating: 3.71 (94 reviews)

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3.77

Based on 94 reviews, last reviewed 23rd Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

14%

20%

Latest highest rating:

5

Friendly staff. I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

Latest lowest rating:

1

Hard going I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading' for many minutes. ... Read more Reviewed on: 23rd January 2026

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

TSB Cash account reviews (94)

Review of the TSB, Cash account:

Tsb customer service

Tsb is good ideally but it doesn't really differ and stand out . However whenever you call the bank , the people help and listen to you. Reviewed on: 9th April 2023

Perfect Personal Account

Always friendly and helpful client services . Free account and great interest rate. Reviewed on: 11th February 2018

fab bank to have an account with

fab customer service my enquiries have always been dealt with in a quick and pleasant manor Reviewed on: 9th February 2018

Life long security

I've been with TSB now for almost 10 years . I have never needed to explore my options as this company gives me all I need and offers over my expectations. I have just opened an account for my 16 year old daughter . The customer service was excellent I can not fault them. Reviewed on: 14th November 2017

Great bank

Good switch rewards, great staff Reviewed on: 8th November 2017

Look after you

Ihavehaf nothing but a good experience with tsb they send reminders so you don't go over budget. And the staff are amazing Reviewed on: 8th November 2017

Rubbish account

Very limited account no overdraft no benefits off the account no contactesless payment available Reviewed on: 6th November 2017

friendly and hardworking staff, quick service and easy to access

The staff at Carmarthen are very helpful and friendly and try to carry out the certain task as quickly as possible Reviewed on: 5th July 2017

easy and fair

25 plus years as a customer and never had a problem that wasn't sorted quickly and professionally Reviewed on: 11th June 2017

Very likely..

I can not login with e-mail address .. i do not know why .. now it was ok i changed the password i introduced the code and i do not allow it i do not know why Reviewed on: 3rd June 2017

long term customer

been with tsb since i was 12 and would never change banks. i have had current accounts, credit cards and loans with them and they are always very helpful in managing my money correctly for me Reviewed on: 30th May 2017

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