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TSB: Cash account reviews

Name: Cash account
Rating: 3.76 (91 reviews)

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3.93

Based on 91 reviews, last reviewed 14th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

14%

20%

Latest highest rating:

5

Friendly staff. I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

The TSB Cash account is a basic bank account.

It’s available if you don’t have a UK bank account and don’t qualify for other TSB current accounts. There’s no charge for opening or maintaining the account. Cash account holders can use the TSB mobile banking app, but you won’t be able to get an overdraft.

TSB Cash account reviews help you find out what it’s really like to be a customer. If you’ve used TSB, you can also leave a review and share your experience.

TSB Cash account reviews (91)

Review of the TSB, Cash account:

Thieves and liars

Where to start, TSB closed my account without warning by leaving me a shitty voicemail on 12th January, I called them back, useless telephone staff and very unhelpful, was told to go to branch wasted journey as was pointless, due to them not being able to grace a day or two it impacted massively I told them this and they didn’t give a toss. So all that being said, my British airways flight was cancelled had to get refunded unfortunately it was this bank, called them on 28th Jan to find out refund had reached them on 15th Jan, they didn’t tell me I only found out by calling up the Kingston branch. I was then told I’d get the money by Cheque by the dispute team, it’s now 7th feb still NOTHING! I was told on the phone on 04/02/2022 that my cheque had been posted on 02/02/2022, BULLSHIT!!! I got an email on 07/02/2022 to say that it’s being issued … called up was then told it has not been issued and I need to call British airways .. even though it’s been confirmed TSB have the money I have emails To prove these conflicting answers when I call or email. Their customer service is shocking, the code of business Is appalling, they don’t refund at all. I don’t give a shit about them I just want what I am Owed nothing more. Reviewed on: 7th February 2022

Friendly staff.

I just recently become a customer and I have found the experience very easy to setup and staff were very helpful. Reviewed on: 14th September 2025

I really appreciate the mobile cheque deposit facility

Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and authorisations are quick and fuss free. I went into the bank once to deposit some cash and the staff were really friendly and helpful. Reviewed on: 12th June 2025

Very good.

Very good. I switched to tsb a few months ago. Was worried things might not get sorted, this was just me, i thought this in general. But everything got sorted very easily. Reviewed on: 26th May 2025

Great bank and service over all.

Great bank and service over all. Made me feel really supportive and ultimately a respected customer. Reviewed on: 22nd April 2025

Good switch offers, but complicated switch terms

I like the switching offers but the terms are quite complex and difficult to keep track of whether you are meeting the requirements of the switch Reviewed on: 20th April 2025

Fast meat bank I’ve ever used amazing customer service

Fast meat bank I’ve ever used amazing customer service Reviewed on: 19th April 2025

Top Jockey

great staff at my local branch, always happy to deal in actual cash. Reviewed on: 2nd April 2025

Using for work.

Using for work. And transfer to another card. Good to have local card also usefull for klarna( or similar) payments. Reviewed on: 26th March 2025

I like there app it’s quick and efficient they alway...

I like there app it’s quick and efficient they always update their accounts so you can be sure you’re getting the right advice and you have the right account that suits you Reviewed on: 26th February 2025

Very helpful staff

Very helpful and friendly staff, knowledgeable and reassuring when dealing with ID theft. Reviewed on: 18th June 2024

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