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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.74 (195 reviews)

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3.60

Based on 195 reviews, last reviewed 29th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

49%

19%

10%

19%

Latest highest rating:

4

Good switch experience Good switch experience to TSB - all very efficient and it's easy to use my account and manage on the app. Reviewed on: 24th August 2024

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Account reviews (195)

Review of the TSB, Classic Account:

Avios cards

Great cards for everyday spending Reviewed on: 27th July 2017

The worst customer service experience

The worst customer service experience ever. My account was presumably hacked 2 weeks ago as when I try to pay for services online, verification codes are been sent to a wrong telephone number I have never heard of. I never receive verification codes and as a result can’t make online payments. I called to tsb numerous times, spoke to many teams and no one able to fix the problem. I’m very disappointed in the level of service and technical setup at tsb and planning to switch to another bank. I do not recommend this bank to anyone Reviewed on: 16th November 2023

TSB closed out account after 10 years of blemish free use without reason

After being with TSB for over 10 years. Always in credit, always pay CC in full we received a letter today saying they were closing our checking account down with no reason or justification. I spent over an hour on the phone (Chargeable rate) and no one can explain why our account is being closed. The letter referred to 2 accounts. One is a savings account hat we no longer use so I could accept that decision as their T&Cs state account has to be used. However the current account is used to pay bills every month and receivews our salaries every month. We never go over drawn. So I thought there must be a mistake. Unfortunately no one at TSB could explain why the account was closed. Without an explainatioin your mind is left to ponder what they made their decision on. Fraudulant activity, financial misrepresentation... the list goes on. Eventually I had to raise a complaint but I was told it would make no difference as it would not change anything. I was told I could use the complaint reference to raise the issue with the ombudsman. However I did eventually persuade a manager there to enquire by email to the Account closures team to raise this matter. I am hoping this is a mistake. A repeat of a similar one we were subject to a couple of months ago. Again a letter out of the blue asking us to verify account details, but the letter referred to an account number that we did not recognise. So we thought it was phishing and ignored it. Eventually we discovered it wasn't and that TSB had made a mistake with the account number. £50 compensation paid. And this earlier mistake is the reason why I think the current account closure is also a mistake. The issue is we have Direct debits and standing orders tied into our current account. It would mean work on our part to act on the letter at face value. But not being able to speak to someone and being told raising a complaint would not change anything is totally unacceptable. Additionally my wife and I both received a letter. But they addressed my wife as Mr ( She wasn't happy) I hope TSB read this review and launch an internal investigation. I attach a screenshot of the letter so you can see the type of curt correspondence you get from the TSB. My advice for anyone wanting to join TSB is stay well away. Reviewed on: 15th November 2023

Amazing

I've never had problems in 6years. Someone got in my account and Tab was on it straight away. They loyal and will keep you safe. Reviewed on: 24th August 2023

Poor customer experience

A bank account issue happened on the side of TSB. They never contacted me as a consumer proactively. It was also impossible to contact them over the phone with waiting times exceeding an hour. Reviewed on: 15th June 2023

Crypto banned

If you want a power hungry bank that won't allow you to buy crypto, or a bank that seems to think they have the right to know what you spend your own money on... this is the bank for you. Otherwise, avoid like the plague. Reviewed on: 21st April 2023

Wouldn't go elsewhere

Only account i’ve had, always helpful and good service. Reviewed on: 11th April 2023

Tsb

Good bank no problems .sort out any problems Reviewed on: 11th April 2023

Easy banking

Easy and efficient banking. Always excellent customer service Reviewed on: 6th April 2023

Account

Good bank just a shame the branch has closed on the high street Reviewed on: 5th April 2023

Good customer service

Always ready to help, with faster replies and quick phone call answers. Reviewed on: 4th April 2023

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