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TSB: Classic account (discontinued) reviews

Name: Classic account (discontinued)
Rating: 3.75 (202 reviews)

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3.69

Based on 202 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

20%

19%

Latest highest rating:

4

TSB mortgage nahhh £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Latest lowest rating:

1

Very difficult to raise a complaint Very difficult to raise a complaint Reviewed on: 12th June 2025

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic account (discontinued) reviews (202)

Review of the TSB, Classic account (discontinued):

TSB closed out account after 10 years of blemish free use without reason

After being with TSB for over 10 years. Always in credit, always pay CC in full we received a letter today saying they were closing our checking account down with no reason or justification. I spent over an hour on the phone (Chargeable rate) and no one can explain why our account is being closed. The letter referred to 2 accounts. One is a savings account hat we no longer use so I could accept that decision as their T&Cs state account has to be used. However the current account is used to pay bills every month and receivews our salaries every month. We never go over drawn. So I thought there must be a mistake. Unfortunately no one at TSB could explain why the account was closed. Without an explainatioin your mind is left to ponder what they made their decision on. Fraudulant activity, financial misrepresentation... the list goes on. Eventually I had to raise a complaint but I was told it would make no difference as it would not change anything. I was told I could use the complaint reference to raise the issue with the ombudsman. However I did eventually persuade a manager there to enquire by email to the Account closures team to raise this matter. I am hoping this is a mistake. A repeat of a similar one we were subject to a couple of months ago. Again a letter out of the blue asking us to verify account details, but the letter referred to an account number that we did not recognise. So we thought it was phishing and ignored it. Eventually we discovered it wasn't and that TSB had made a mistake with the account number. £50 compensation paid. And this earlier mistake is the reason why I think the current account closure is also a mistake. The issue is we have Direct debits and standing orders tied into our current account. It would mean work on our part to act on the letter at face value. But not being able to speak to someone and being told raising a complaint would not change anything is totally unacceptable. Additionally my wife and I both received a letter. But they addressed my wife as Mr ( She wasn't happy) I hope TSB read this review and launch an internal investigation. I attach a screenshot of the letter so you can see the type of curt correspondence you get from the TSB. My advice for anyone wanting to join TSB is stay well away. Reviewed on: 15th November 2023

Simple banking

Tsb is a bank that is simple. However their online banking is often glitching which is very inconvenient. Reviewed on: 11th March 2023

Great bank

Trust worthy and good customer service Reviewed on: 10th March 2023

TSB

Have banked with TSB for several years and have experienced an excellant service when using the local branch and banking online. Reviewed on: 10th March 2023

Really great bank

TSB app so easy to use, no glitches or anything. Reviewed on: 9th March 2023

Top notch bank

I’ve been with tsb banking for more than 10 years, need I say more?! :) Reviewed on: 9th February 2023

Best account for under 19s!

I currently have an unders 19s account, and it has been a great experience. I treat this account like a savings account - adding money in when I can & only removing money for absolute emergencies. It's got a really good interest rate, and though there are better accounts with high interest rates, this is a good alternative until I am able to open those better accounts. Would recommend !! Reviewed on: 15th January 2023

helpfull

can take too long to resolve problems with your account. Reviewed on: 13th January 2023

ok

all banks seem much the same at moment Reviewed on: 1st July 2022

Good bank - lack of banks to visit.

Great bank and over the phone great but now our nearest branch is 30+ miles. Reviewed on: 8th June 2022

Inconvenient Company

I would leave 0 stars if I could because TSB bank closed my bank account without any prior notice and I had direct debits set up from that account and when I phoned them they could not provide me with a reason why they closed it.Would not recommend to anyone. Reviewed on: 18th May 2022

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