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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.17 (265 reviews)

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3.98

Based on 265 reviews, last reviewed 22nd Jan 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

16%

13%

Latest highest rating:

5

Excellent Service Excellent help and advice in the branch , efficient & courteous service Reviewed on: 22nd January 2026

Latest lowest rating:

1

You cannot even get the reviews right . You cannot even get the reviews right . NO I AM NOT WRITING IT AGAIN. Reviewed on: 9th July 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (265)

Review of the Virgin Money, Cash ISA:

Sum grate offers if you have a bank account with them

Ok bank rate and some good saving accounts . Reviewed on: 5th April 2023

Great Product

Easy to set up and at a decent rate. Some issues with validating identity but sorted in the end Reviewed on: 6th May 2020

Access problems and difficult customer service

I have an ISA with Virgin for over a year. The bank doesn't offer an app to its ISA customers. To authenticate on their website you need to use your customer ID, password and a code sent to your mobiles. In the past year it happened me quite frequently to not being able to access the account for days as the access code is not sent to my mobile. This is totally unacceptable, in particular in this period of insecurity. As soon as this is over, I will switch to a more reliable provider. Reviewed on: 5th May 2020

money tree

good solid helpful information,friendly helpful staff Reviewed on: 29th April 2020

Great Account and Excellent customer service

I went on to their website and requested a call back at 12.00pm. They called exactly on time , dealing with my enquiry efficiently and effectively . sending out an application form , which was promptly received, and returned . I then got a call a couple of days later acknowledging my application . The interest rate is also very competitive . Reviewed on: 27th April 2020

HELPFUL STAFF

Easy to speak to staff in local branches. Reviewed on: 5th January 2020

Loyalty does pay

I have been a customer with Virgin Money for quite a while and at one time when my Cash Isa matured I was offered a rate which I accepted thinking it was a competitive rate but few weeks after that I found that they had launched a better rate which upset me as I had huge amount accumulated in my account over the years , so I asked the manageress at my local branch and she staright away honoured that whci made me very happy,she could have easily said no but nice to honoue regular loyal customer,well done Virgin Money and thank you in these low interest rate era. e Reviewed on: 6th November 2019

isa

easy to open on line and leading rate Reviewed on: 19th June 2019

Great, efficient service

Cannot fault the service and efficiency of Virgin Money when opening an ISA including transfers in. A very quick and easy online application process. Reviewed on: 9th June 2019

Not bad

Not bad, not great. I'd recommend. Reviewed on: 15th April 2019

Virgin Money... Vague, complicated, uninformative, unhelpful, and that's just our on-line customer services.

Constant terms and conditions changes no one can understand or could ever keep up with. Answers that never actually answer the question you asked. Constant web-page maintenance, without any warnings, or any alternative telephone service, or any other way to get to your account if you need to access your money during these endless maintenance updates. Complaints are met with endless stock email responses from names less people, usually referring to topics you did not complain about because customer services didn't bother to read your complaint all the way through and made assumptions on what they thought you might be complaining about. Yes Virgin Money interest rates are good compared to many others, but they expect you to do all the work, because they are damn well not going to help you if they don't have too. Reviewed on: 20th March 2019

Reply from Virgin Money Hi there, thanks for getting in touch. If there's something you'd like us to take a look into for you just email your details to [email protected]. Thanks, Jane Response date: 22nd March 2019

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