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Virgin Money: Access Savings reviews

Name: Access Savings
Rating: 4.2 (105 reviews)

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3.89

Based on 105 reviews, last reviewed 24th Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

14%

12%

Latest highest rating:

5

ATM Meltdown I used an ATM that had just decided to take my card and imform me the the money i reqused was avaible. No cash or card was forthcoming. informed Virgi... Read more Reviewed on: 2nd June 2023

Latest lowest rating:

2

Staff are helpful but procedures are difficult if yo... Staff are helpful but procedures are difficult if your not teck savvy even when you go in branch Reviewed on: 23rd August 2024

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About this product

Virgin Money Access Savings reviews (105)

Review of the Virgin Money, Access Savings:

virgin money are definitely on the money!!

Virgin money are smart people. There know my personal situation and know how much I can afford. Virgin money ate friendly bunch and love their customers. The company is really going far I believe and its excellent customer base speaks volumes already so get on board Reviewed on: 28th March 2016

Worst banking experience I've ever had.

Nothing works. 15 visits to branch this year to complete 2/3 simple tasks. Abysmal. Reviewed on: 18th January 2022

Perfect online bank for all your money needs

Virgin money really do have so many answers for making it so very easy to save and manage your money online, added to good savings rates for instant access savings and a market leading paying Current Account too, well done Virgin Money. Reviewed on: 14th January 2022

Easy to do

Easy to operate on your mobile app. Reviewed on: 12th January 2022

bad telephone service

at the moment i'm 55 minutes on hold and stilling waiting to speak to someone. Reviewed on: 4th December 2021

Don't Bother!!!

Absolutely appalling app. Blocked my account access for no reason. I had NO access to my money AT ALL & the only way to get access to your money is through this phone app. Not through your computer. There is No other way. Tad behind the times!! Also limited times to call them to Unblock your account.. that they decided to do behind your back. Also when they do Maintenance whenever, they Block your access as well. Same thing with Outages, which has happened to me twice now. Unreal! Once you do get through to them you have to answer at least 5x security questions. Even though when you sign up you have a set ID no: & questions assigned, although they never seemed to get asked! Ever. Except random annoying others & what was your last transaction. Hello how can I answer that when I can not get into my bank account to see it. Instead they want to know everything else & down to your undie size, before they will even bother to help you. When you have been locked out by them & their useless app! It is your money not theirs. Can’t be trusted. This would have to be the most unreliable & frustrating bank I have Ever had the displeasure of banking with. So many problems & in just under 4 weeks since opening & using the Virgin Money app. Save your Sanity, time & money & go Elsewhere! To a reliable bank & with better access & phone service!!! So not worth it or the stress. Reviewed on: 17th November 2021

Not as good since CYBG Take over

They must have had the longest bank take over and merger in history! Even when calling the new Virgin Money they would answer Yorkshire Bank! They couldn’t see each other’s banking systems for over a year! Customer Service is nit as good and they got rid of the Manchester VM Lounge. Only decent thing is interest rate on their M account. Don’t make it easy to apply for other account even when you bank with them! I had intended to open an ISA but gave up in the end as they didn’t seem bothered. .. Ashton under Lyne Branch told me to apply online ..even though they could have done it in branch but couldn’t be bothered. The Original Virgin Money valued their customers! The new re-branded CYBG Virgin Money is very disappointing. Reviewed on: 17th April 2021

Clear, easy to access app

Excellent sign up process. Good interest rate. Friendly customer service. Reviewed on: 10th March 2021

Excellent savings product

Clear cut and easy to set up. This savings product does exactly what it says. Reviewed on: 20th November 2019

Very easy to use

It was quick and easy to set up Reviewed on: 4th September 2019

Avoid if you want a branch service

The service in store is terrible, I have used the Norwich branch on a number of occasions. You can't deposit cash and there's always a massive queue and not enough staff actually serving . I went in today and there's staff just walking around chatting about what time they are going home and there's no attempt to serve customers waiting. I gave up after 15 mins wait just to deposit a cheque! This isn't a one of it's always the same! Reviewed on: 9th January 2019

Reply from Virgin Money Hi Trevor, thanks for your feedback. So I can take a look into this can you email your details to [email protected]? Thanks, Jane Response date: 11th January 2019

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