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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (788 reviews)

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3.71

Based on 788 reviews, last reviewed 26th Feb 2025

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Money transfer card Opened a money transfer card at a 0% rate. Everything went smoothly. Reviewed on: 26th February 2025

Latest lowest rating:

1

Please don’t use This card My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask whe... Read more Reviewed on: 10th February 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Do you have a Virgin Money credit card? If you do then you can help other customers make good financial decisions by leaving a Smart Money People review.

Virgin Money Credit Cards reviews (788)

Review of the Virgin Money, Credit Cards:

Please don’t use This card

My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask where my card was they wouldn’t tell me the address it was sent to. They just said it wasn’t sent to the address I asked. I Tried the same process again giving them my address 3 times making sure they had the correct address. Again the same thing happened, I’ve never had an issue receiving mail at this Address, it’s now been one month no card. Tried several times to resolve the problem and the consultants were of no help whatsoever. This card has a few good things going for it in the rewards program but thats about it. This is the first review I’ve ever wrote custom service is the worst, once your card is locked from being hack you cannot access to see any transactions. I wanted to cancel my card and pay out the balance but couldn’t access my profile to double check the transactions. End of the day worst experience cannot recommend this card whatsoever Reviewed on: 10th February 2025

Well, I have always loved the Virgin brands and this card just added an icing on the cake!

I love the versatility of this card! I can use it for balance transfers and for credit!! Talk about being connected to the lifestyle of the modern consumer!! Hooray to Virgin Money!!! Reviewed on: 13th December 2019

Excellent

Speedy proffesional service. Easy to use online and mobile app. Reviewed on: 11th December 2019

Just what I need

Very good offers, consistent emails with new promotions and available statement/security checks. Reviewed on: 9th December 2019

Perfect

Meets my needs and staff couldn’t be more helpful. Reviewed on: 8th December 2019

Great card

I’ve had this card a while now and had no problems Good customer service Reviewed on: 5th December 2019

User friendly site

Extremely user friendly site easy to navigate. More than enough information about your account and products you may be interested in. There is everything you need to confidently manage your money in a very secure system. I would recommend using Virgin Money to anyone. Reviewed on: 4th December 2019

Started well...now poor

When I first got card they were great, now they get worse month by month. Really really dissapointing Reviewed on: 4th December 2019

Great card and points programme

Love the way you earn VAA points. Great service too and online app Reviewed on: 17th November 2019

Best rewards card

Love my Virgin Flying Club Miles Reviewed on: 4th November 2019

Account under review

The process of choosing/ordering/account opening + App setup was quick and easy I agree. Balance transfer from previous credit card company was a breeze. Made a purchase the 1st week, staying below my credit limit by at least 15%. Just after that, received an email saying that my purchase didn't go through, payment declined. Card blocked, app blocked, called customer service twice (1h waiting on the phone total) and they told me my account was "under review'', no timeline, can't talk to a human (from the department that's "reviewing" my account), no letter. It's been a week, my order got cancelled by the supplier. Maybe they'll call me in a fortnight if I am lucky ? GREAT CUSTOMER SERVICE. To avoid, customer service is key Reviewed on: 25th October 2019

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