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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.84 (802 reviews)

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3.84

Based on 802 reviews, last reviewed 12th Feb 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Very disappointing experience with Virgin Money. Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer o... Read more Reviewed on: 12th February 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (802)

Review of the Virgin Money, Credit cards:

Trying to resolve an issue...

I have been trying to resolve an issue with Virgin Money since the 25th November, and due to misinformation has now landed me in quite an awful situation, subsequently I'm now being penalised for their mistakes, which if the correct information was provided in the first instance the issue would have been resolved. First line customer services are inexperienced, have a lack of knowledge of most things it seems, poor phone etiquette and a general sense that they just don't care. I have spent so much time on hold from my initial calls, through to being COLD transferred on numerous occasions to the incorrect department, requiring me to reiterate the reason for my call. The mistake they caused will apparently take up to 8 weeks through their complaints team to resolve... which then puts me in a very precarious financial situation due to the circumstances I've been placed in, which being a mistake on their part, this should be looked at as a priority! Severely disappointed with the service offered from all accounts, and certainly will not be using their services again once this issue is finally resolved IF it get's resolved, because from my experience so far, I am not confident. I'd would urge anyone to seriously rethink their options before considering Virgin Money, any mistakes they make, you will almost certainly be penalised for! Reviewed on: 13th December 2021

Good Product

have been using from last 6 months and could say this is the best product Reviewed on: 4th January 2020

Love my virgin card

Always a hassle free experience and love the online services so convenient Reviewed on: 2nd January 2020

Great Credit Card

Always very helpful and great bonus of air miles Reviewed on: 1st January 2020

A credit card Virgin

First credit card I’ve ever had . I can’t fault them Reviewed on: 17th December 2019

Well, I have always loved the Virgin brands and this card just added an icing on the cake!

I love the versatility of this card! I can use it for balance transfers and for credit!! Talk about being connected to the lifestyle of the modern consumer!! Hooray to Virgin Money!!! Reviewed on: 13th December 2019

Excellent

Speedy proffesional service. Easy to use online and mobile app. Reviewed on: 11th December 2019

Just what I need

Very good offers, consistent emails with new promotions and available statement/security checks. Reviewed on: 9th December 2019

Perfect

Meets my needs and staff couldn’t be more helpful. Reviewed on: 8th December 2019

Great card

I’ve had this card a while now and had no problems Good customer service Reviewed on: 5th December 2019

User friendly site

Extremely user friendly site easy to navigate. More than enough information about your account and products you may be interested in. There is everything you need to confidently manage your money in a very secure system. I would recommend using Virgin Money to anyone. Reviewed on: 4th December 2019

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