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Virgin Money: Credit cards reviews

View other Virgin Money products
3.84
Based on 802 reviews, last reviewed 12th Feb 2026
200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
63%
See only 4 star reviews
11%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
20%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026
Tom's avatar
Tom

Latest lowest rating:

1

Very disappointing experience with Virgin Money. Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer o... Read more Reviewed on: 12th February 2026
Marcin Czerniawski's avatar
Marcin Czerniawski
Read all reviews See your review

About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (802)

Review of the Virgin Money, Credit cards:

Trying to resolve an issue...

1
I have been trying to resolve an issue with Virgin Money since the 25th November, and due to misinformation has now landed me in quite an awful situation, subsequently I'm now being penalised for their mistakes, which if the correct information was provided in the first instance the issue would have been resolved. First line customer services are inexperienced, have a lack of knowledge of most things it seems, poor phone etiquette and a general sense that they just don't care. I have spent so much time on hold from my initial calls, through to being COLD transferred on numerous occasions to the incorrect department, requiring me to reiterate the reason for my call. The mistake they caused will apparently take up to 8 weeks through their complaints team to resolve... which then puts me in a very precarious financial situation due to the circumstances I've been placed in, which being a mistake on their part, this should be looked at as a priority! Severely disappointed with the service offered from all accounts, and certainly will not be using their services again once this issue is finally resolved IF it get's resolved, because from my experience so far, I am not confident. I'd would urge anyone to seriously rethink their options before considering Virgin Money, any mistakes they make, you will almost certainly be penalised for! Reviewed on: 13th December 2021
Steven Glanville's avatar
Steven Glanville

Peace of mind

5
Always incredibly helpful on the telephone Polite friendly and proactive When my card was cloned they couldn’t do enough to reassure and help me excellent customer service Reviewed on: 28th January 2019
Claire 's avatar
Claire

Great Service

5
Great online service and rates for various cards. Reviewed on: 28th January 2019
Carol Taylor's avatar
Carol Taylor

Easy To Deal With

5
Found Virgin Money brilliant to deal with, both by phone and online Reviewed on: 28th January 2019
Paul's avatar
Paul

Easy To Deal With

5
I'm a new customer and I have moved around the usual providers but it has been a joy to deal with Virgin Reviewed on: 28th January 2019
Paul's avatar
Paul

Web site incomplete

3
Nothing on my account allowing me to activate my new card Reviewed on: 28th January 2019
Will Goward's avatar
Will Goward
Reply from Virgin Money Thanks for your feedback Will, if you'd like us to take a look just email your details over to [email protected]. If it helps, you can always look to activate your new card by giving our Credit Card team a quick call. Thanks, Jane Response date: 29th January 2019
Virgin Money Logo
Virgin Money

very reliable quick and easy help from customer service and more offers

5
friendly card service provider I recommended to everyone to have virgin money card Reviewed on: 28th January 2019
subarna Balendra's avatar
subarna Balendra

Best credit card

5
Easy to use and manage using the app Reviewed on: 28th January 2019
Craig Tomlinson 's avatar
Craig Tomlinson

Easy to use and great promotions

5
Loved having my credit card with Virgin since first opening my card. The website is easy to use and the promotions available are great. Reviewed on: 28th January 2019
Tara's avatar
Tara

Mrs A Crompton-Pocock

5
Love banking with Virgin, life is less stressful with the Virgin Credit Card in my purse and the easy access and user-friendly website at my fingers. Reviewed on: 28th January 2019
Angela Crompton-Pocock's avatar
Angela Crompton-Pocock

Excellence

5
Simple to set up helpful information prior to this also online instructions very easy to follow Reviewed on: 28th January 2019
Andrea Farnsworth's avatar
Andrea Farnsworth

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