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Virgin Money: Credit cards reviews

View other Virgin Money products
3.84
Based on 802 reviews, last reviewed 12th Feb 2026
200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
63%
See only 4 star reviews
11%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
20%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026
Tom's avatar
Tom

Latest lowest rating:

1

Very disappointing experience with Virgin Money. Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer o... Read more Reviewed on: 12th February 2026
Marcin Czerniawski's avatar
Marcin Czerniawski
Read all reviews See your review

About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (802)

Review of the Virgin Money, Credit cards:

Trying to resolve an issue...

1
I have been trying to resolve an issue with Virgin Money since the 25th November, and due to misinformation has now landed me in quite an awful situation, subsequently I'm now being penalised for their mistakes, which if the correct information was provided in the first instance the issue would have been resolved. First line customer services are inexperienced, have a lack of knowledge of most things it seems, poor phone etiquette and a general sense that they just don't care. I have spent so much time on hold from my initial calls, through to being COLD transferred on numerous occasions to the incorrect department, requiring me to reiterate the reason for my call. The mistake they caused will apparently take up to 8 weeks through their complaints team to resolve... which then puts me in a very precarious financial situation due to the circumstances I've been placed in, which being a mistake on their part, this should be looked at as a priority! Severely disappointed with the service offered from all accounts, and certainly will not be using their services again once this issue is finally resolved IF it get's resolved, because from my experience so far, I am not confident. I'd would urge anyone to seriously rethink their options before considering Virgin Money, any mistakes they make, you will almost certainly be penalised for! Reviewed on: 13th December 2021
Steven Glanville's avatar
Steven Glanville

Flexible and Easy to Use

5
credit card app is so easy to use Reviewed on: 12th January 2019
Michele Stewart's avatar
Michele Stewart

excellent

5
Easy to apply - instant answer and easy to access. Grateful for the interest free as this really helps someone who is trying to keep their monies under control. Feel as if I am winning. Reviewed on: 12th January 2019
ali_sebby@yahoo.com's avatar
[email protected]

Virgin credit

5
Very helpful had to ring them when I applied for my credit card as I had made a mistake on my bank account number the very nice lady I spoke to was very helpful and went through my account when it was found rectified it straight away Reviewed on: 12th January 2019
Andt's avatar
Andt

Virgin credit

5
Excellent customer service the lady I spoke to was extremely helpful and polite Reviewed on: 12th January 2019
Andt's avatar
Andt

tHE bEST

5
Great service, great deals and treatment of existing customers. Very very impressed Reviewed on: 11th January 2019
Melissa's avatar
Melissa

Terrible experience

1
Avoid at all cost and do not trust them. Terrible customer service. Reviewed on: 10th January 2019
Alexy's avatar
Alexy
Reply from Virgin Money Thanks for getting in touch Alexy, so I can look into this further for you can you email your postal address and best contact number to [email protected]? Thanks, Jane Response date: 11th January 2019
Virgin Money Logo
Virgin Money

Quick process, best deal

5
Best deal on 0% interest. Excellent online set up. Easy and fast application process. Reviewed on: 10th January 2019
Cm's avatar
Cm

Brilliant Service

5
I’ve been very happy with the service I’ve had from Virgin. Easy to deal with, helpful, good rates would happily recommend to my friends. The website is easy to browse and full of helpful hints. Reviewed on: 10th January 2019
Maureen Fennon's avatar
Maureen Fennon

Worst card ever - I implore you not to take one out.

1
Dreadful customer service. Don't do what they say they will do. Confusing rates and offers. All in all the worst decision I have ever made. Treat customers like numbers and not people. Reviewed on: 10th January 2019
Soon to be leaving customer's avatar
Soon to be leaving customer
Reply from Virgin Money Hi there, we'd be more than happy to take a look into this for you. Can you email your details to [email protected]? Thanks, Jane Response date: 11th January 2019
Virgin Money Logo
Virgin Money

Excellent service

4
Excellent service. Online statements ect. are good. Would be useful if there was an phone app as well. Reviewed on: 10th January 2019
Ben 's avatar
Ben

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