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Virgin Money: Credit cards reviews

View other Virgin Money products
3.84
Based on 802 reviews, last reviewed 12th Feb 2026
200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
63%
See only 4 star reviews
11%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
20%

Latest highest rating:

5

Easy to use app. Easy to use app. But shame about delays on updates. Reviewed on: 22nd January 2026
Tom's avatar
Tom

Latest lowest rating:

1

Very disappointing experience with Virgin Money. Very disappointing experience with Virgin Money. I applied for this credit card specifically because of the advertised 30 months 0% balance transfer o... Read more Reviewed on: 12th February 2026
Marcin Czerniawski's avatar
Marcin Czerniawski
Read all reviews See your review

About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Credit cards reviews (802)

Review of the Virgin Money, Credit cards:

Trying to resolve an issue...

1
I have been trying to resolve an issue with Virgin Money since the 25th November, and due to misinformation has now landed me in quite an awful situation, subsequently I'm now being penalised for their mistakes, which if the correct information was provided in the first instance the issue would have been resolved. First line customer services are inexperienced, have a lack of knowledge of most things it seems, poor phone etiquette and a general sense that they just don't care. I have spent so much time on hold from my initial calls, through to being COLD transferred on numerous occasions to the incorrect department, requiring me to reiterate the reason for my call. The mistake they caused will apparently take up to 8 weeks through their complaints team to resolve... which then puts me in a very precarious financial situation due to the circumstances I've been placed in, which being a mistake on their part, this should be looked at as a priority! Severely disappointed with the service offered from all accounts, and certainly will not be using their services again once this issue is finally resolved IF it get's resolved, because from my experience so far, I am not confident. I'd would urge anyone to seriously rethink their options before considering Virgin Money, any mistakes they make, you will almost certainly be penalised for! Reviewed on: 13th December 2021
Steven Glanville's avatar
Steven Glanville

Need to up to date with the times

3
Apple Pay and an app with fingerprint recognition needs to be added for a much better and faster customer experience Reviewed on: 2nd January 2019
Gary Berg's avatar
Gary Berg
Reply from Virgin Money Great to hear from you Gary, we're currently working on an app and will let our customers know once there's any news to share! Apple Pay is not something we currently support, but we understand digital wallet functionality is something our customers are looking for. Thanks, Jane Response date: 7th January 2019
Virgin Money Logo
Virgin Money

Good service. They listen

5
If I have made a mistake paying off wrong account. They don’t charge interest, they understood it was genuine error Reviewed on: 1st January 2019
Ann's avatar
Ann

Top drawer

5
Easy to use and website information packed. Allied to my favourite airline, a sure winner. Accepted everywhere with no issues, with payments allocated super quick. Carlsberg, don't do credit cards, BUT Reviewed on: 1st January 2019
Robin Wilcox's avatar
Robin Wilcox

Excellent Service

5
Have used Virgin for years and they continue to impress Reviewed on: 1st January 2019
Chic Stewart's avatar
Chic Stewart

Solid card

5
Gave me what I needed after my last company let me down Reviewed on: 31st December 2018
Adam Rombach's avatar
Adam Rombach

Solid card

4
Gave me everything needed after my last card provider let me down Reviewed on: 31st December 2018
Adam Rombach's avatar
Adam Rombach

Fab

5
Easy to use website, everything in one place. Great loyalty programme Reviewed on: 31st December 2018
Sueb's avatar
Sueb

Great Card, Great Perks

5
This is probably the best card i've had, and i'm not kidding. I managed to take the wife to vegas with the airmiles! Happy Wife Happy Life... thanks to this credit card!! Reviewed on: 31st December 2018
Manjit's avatar
Manjit

Amazing and Easy

5
Good access to website. Really appreciate using contact for payment of £30. Transfer rates are excellent. Look forward to receiving my Flying Club miles and using them towards transatlantic flights. Reviewed on: 31st December 2018
Carol Hartley's avatar
Carol Hartley

Success story

5
I thoroughly enjoy using my Virgin Money Credit card to purchase most items. I look forward to receiving my Flying Club miles and appreciate the benefits of using my Air-miles. Reviewed on: 31st December 2018
Carol Hartley's avatar
Carol Hartley

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