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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (798 reviews)

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3.79

Based on 798 reviews, last reviewed 13th Jun 2025

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025

Latest lowest rating:

1

Disgusted with fees Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to ... Read more Reviewed on: 11th March 2025

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About this product

Virgin Money Credit Cards reviews (798)

Review of the Virgin Money, Credit Cards:

fraud department don't care

I've had fraud committed on my virgin credit card, called 3 times and waited over 3.5 hours in total over the 3 calls. They still can't resolve it and are still charging me for transactions I didn't perform. Horrific customer service. Avoid virgin money!! Reviewed on: 8th September 2023

Very helpful with cost of living

Virgin Money has been very helpful with helping me to manage my money and providing useful resources. I had money troubles due to the cost of living and unfortunately I found it difficult to make repayments - however all staff was very useful and gave me a variety of options to make repayment easier Reviewed on: 2nd June 2023

Abysmal

Completed online closure of my account. Received an email saying it wasn't possible to do it as it had an outstanding balance EVEN though it was clearly showing NIL. Completed another form again yesterday and submitted it again online. I want confirmation so I did online chat... 53 people ahead of me waiting to be answered... As repeatedly quoted this is the quickest way to resolve your queries?!!!!!! Rang to speak to an adviser, I after several menus and 7 minutes later I was informed the quickest way to resolve my request was via the credit card app!! The call was then dropped. Increasingly frustrating.. WOULD NEVER RECOMMEND. Appalling the way customers are treated. Richard Branson... Please take note... Reviewed on: 2nd June 2023

Excellent service staff & efficient

Virgin have been excellent and although switched to them and now not internet free they have never let me down when I needed the security of a card abroad or at home and customer service, the app and speaking with them, I can’t fault them. Reviewed on: 2nd June 2023

Awesome

Just very easy to set up and keeps you informed all the way . Reviewed on: 1st June 2023

Better than most

Recently transferred a balance to a Virgin Credit Card and was impressed with the 0% interest term as well as the minimum payment requirements. Reviewed on: 1st June 2023

Good credit card for overseas trips

Good credit card for overseas trips as are not charged a fee for using the card overseas unlike other banks. Reviewed on: 31st May 2023

Simple, competitive

In the year I have used this credit card, I have encountered no problems or had any cause to contact the bank. The app is very easy to use and rates were competitive at the time of application. Recommend. Reviewed on: 31st May 2023

Easy to use app

Easy to do most things in the app and mine was a good travel and first credit card. Reviewed on: 31st May 2023

Credit Card limit decreased

Good Morning been on to Virgin so they know this is coming, Two weeks ago I took money out the credit card for my sons birthday, Not much to be honest but according to the team it highlighted critical activity on my CC so took my limit and decreased it by 6700, Spoke to an advisor who said sorry cannot do anything about it I need to contact virgin by post with an appeals letter, I am like you having a laugh, Never late with a payment never missed any paid more to keep limit down now shocked to have lost a limit due to taking money out at a ATM there is nothing in the terms and conditions dictating this, Disgusted by this Reviewed on: 26th May 2023

Transfer

İsim ile UPC numarasını Bildirriirseniz iyi olur Reviewed on: 15th May 2023

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