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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 3.05 (143 reviews)

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3.04

Based on 143 reviews, last reviewed 28th Jan 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

37%

13%

38%

Latest highest rating:

4

Branch has a car park, and parking is normally possi... Branch has a car park, and parking is normally possible. Internal cash machines usually operational and available. Queue at tellers desk normally arou... Read more Reviewed on: 28th January 2026

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (143)

Review of the Virgin Money, Essential Current Account:

Just godawful.

Just godawful. Consistently on hold for at least 40 mins. One alert where they asked me to contact them. After over an hour on hold, I gave up and tried another number. They looked at the account and said there was nothing wrong - although they verified that the alert had indeed come from them. Then online account was blocked - again, spent ages on hold on a Sunday when their hours were showing as open. But then it had to be referred to another department and they weren't open until Monday. So tried again on Monday and got everything resolved in about 5 mins - but was on hold for 45 mins to get there. So many problems with their new system. I really hope they get this sorted soon because it's a miserable experience having to deal with their very inaccessible customer support and appalling wait times. Reviewed on: 15th August 2022

Its ok

I cant do anything with my current account online. You can only check your balance. You cant move money cancel direct debits or anything else Reviewed on: 13th January 2019

Reply from Virgin Money Thanks for your feedback Jewean, I'll be sure to pass that on to the relevant teams for you. If there's anything else we can help with in the meantime, just get back in touch! Thanks, Jane Response date: 14th January 2019

always friendly,helpful and efficient staff.

I have an isa and a current account with virgin,opened just over a year ago. Unlike other banks I don’t get hassled about my accounts . Information is sent on a regular basis but the customer is allowed to make their own choice having received very good advice. The staff are professional, helpful and efficient at all times. I can’t recommend virgin money highly enough!! Reviewed on: 19th December 2018

A fantastic business, with people at it's heart

Of course t's easy to bank online nowadays, and the Virgin Money site's great, but I love to visit my Haymarket London branch - full of really kind, friendly and knowledgeable staff, involved in honest and principled business dealings, all shown off in stylish décor with a lovely coffee! Can't think how banking gets any better! Reviewed on: 17th December 2018

One of the best current accounts for interest

Love all Virgin Money products and their spectacular lounges! Well done! Reviewed on: 15th December 2018

Easy bank to work with

No hidden charges . Friendly staff Reviewed on: 15th December 2018

Excellent Current Account

I've been with Vigin for about 2 years and I find their current account serves all my needs with none of those silly charges you get at other banks. Well Done Virgin Money Reviewed on: 14th December 2018

Brilliant first class service with the human touch!

Regularly visit the Kendal branch - Each and everyone of the staff absolutely brilliant and no stuffiness or looks like the big banks. There to help and actually human - don't feel like you are being judged - no humming when they access your account or signs that you are in the naughty chair/corner! Reviewed on: 14th December 2018

VIRGINASTIC

Great offers and promotional interbrand deals. Reviewed on: 14th December 2018

Nice and easy

Love this bank. Everything is so easy Reviewed on: 14th December 2018

Works for me

I've used these for years and have always had good service. They realised before I did that my card had been hacked. I got all money taken back with days and extra security. My only criticism is they do more internet banking. Reviewed on: 9th December 2018

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