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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 2.99 (138 reviews)

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2.85

Based on 138 reviews, last reviewed 4th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

36%

12%

38%

Latest highest rating:

5

Helped my financial health I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (138)

Review of the Virgin Money, Essential Current Account:

getting no better

I was with Yorkshire Bank for over 40 years and then they just told me I was now a Virgin Money customer! I have found Virgin Money to be unhelpful and/or uninformed on every contact. There is no 'Customer Service' to speak of and I am looking to change banks soon. Reviewed on: 2nd February 2023

Exceptional Service

The staff are always ready with a genuine welcoming smile. Reviewed on: 31st March 2022

bank transfer on my account that i didnt make

currently waiting on the phone for 94 minutes trying to resolve a bank transfer payment from my account that i did not make and being passed from one dept to another, totally frustrating experience. i will be moving bank. Reviewed on: 30th March 2022

Great Bank

Reliable Bank with lots of Great Products Reviewed on: 29th March 2022

Virgin money computer systems do not work

Loads of problems with the app and website etc. Numerous phone calls and no-one can help and they don't know how to fix it. They keep saying they're having technical problems for the past 24 hours. I told them I've had issues for the past 2 months but they can't resolve them. Avoid I'm changing banks. Reviewed on: 27th March 2022

BRING BACK CLYDESDALE BANK

YOUR REVIEWS ARE A SCAM NEVER HAD ANY PROBLEMS WHEN IT WAS THE CLYDESDALE BANK, ALL FANCY TALK WITH NO SUBSTANCE Reviewed on: 25th March 2022

Basic - but decent

Since moving my account from Yorkshire Bank to VM, I have received good service, overall. Reviewed on: 12th January 2022

INTERNET ACCOUNT THAT CANNOT BE OPERATED ON INTERNET

My M Plus account has been blocked for the last three days. Have rung them five times no help by rude, unprofessional uneducated staff who does not have a clue about what they are talking about and have been lied to, at times during the conversation have held the phone for over 40 minutes, can't get any money out to buy food wish to close the account but not able to as the account has been blocked You ring and speak to staff who cannot do anything as the account has been blocked. wish I had never heard of Virgin Money Please Please stay well away from this bank as it is really not a bank - opened an internet bank account - cannot operate the account via internet Had enough - will have to go to a branch to close the accounts hoping that there are no further problems created by Virgin my request to all is to close their accounts by transferring to other high street banks Reviewed on: 27th October 2021

Bunch of bankers

Don't offer Internet banking which is essential during a global pandemic. Can only view!! What good is that. Staff rude lacking good manners and courtesy I will be leaving Reviewed on: 24th October 2021

They dont even deserve 1 star

As others have commented - They lock your money away and will not let you access it - very very shady practice. To say customer service is shockingly bad would be an understatement. There is NO customer service. Using the app is hideous and internet banking is impossible to use without using the app at the same time. Steer clear of Virgin Money! Reviewed on: 18th September 2021

when you put money into VIrgin current account forget access to it

I have been trying to transfer my money to another account of mine but they block the payment. called numerus times, they promised they ll unlock the payment, nothing happened even the day after. Called again telling them I need the money transfer right away or I am referring to the ombusdman and they hung up. will refer to Ombudsman and all the authorities. AVOID LIKE THE PLAGUE! Reviewed on: 18th September 2021

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