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Waggel: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (1245 reviews)

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4.73

Based on 1,245 reviews, last reviewed 23rd Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025

Latest lowest rating:

1

Worst pet insurance ever! Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our d... Read more Reviewed on: 23rd January 2026

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About this product

Waggel offer lifetime pet insurance policies.

There’s a £0 excess option available and you can get free vet, behaviour and nutritionist video calls as part of your Waggle pet insurance policy. Waggel cover treatment costs associated with dental-related accidents and illnesses.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

Waggel Pet insurance reviews (1245)

Review of the Waggel, Pet insurance:

Easy to use app and great services available

I have never had to claim but the app has lots of easy to use features and the insurance price is competitive. Love the fact we can have a vet video call if needed. Gives us peace of mind!! Reviewed on: 16th September 2020

Worst pet insurance ever!

Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our dog had a cough! Not related at all but they tried to link it to avoid payment. It took them 7 weeks to tell us that too! Never had this problem with my previous pet insurer. All those monthly payments for nothing! Reviewed on: 23rd January 2026

Reply from Waggel Hi, We’re really sorry to hear how upsetting this has been, especially when your dog needed emergency care. We know how stressful breathing problems can be and understand how disappointing it is when a claim is declined after a wait. There was a delay because we needed to obtain and review your dog’s full veterinary history before we could assess the claim. Once reviewed, the decision was based on the policy terms around pre-existing conditions. This isn’t about trying to avoid payment, but about applying the policy wording consistently based on the medical history provided. We completely understand that this can feel unfair, especially when you believe the conditions aren’t connected, and we’re sorry for the frustration caused by the wait and the outcome. We hope your dog is doing better now, and thank you for taking the time to share your feedback. The Waggel Team Response date: 19th February 2026

Scam insurance, great until you make a claim.

Initially I was really happy with how good their website was to use, how good the price was and everything seemed great that was until making a claim then I found they were cheap for a reason.. it's Fake insurance and doesn't pay out. Do yourself a favour and find another insurer or don't bother because you will end up paying in full anyway. Never had any problems with other insurers before but as they were getting expensive monthly I thought I found a bargain with waggel. I put in a claim for tooth extractions. There were no prior problems from before this policy and it was 12 months in when my dog needed tooth extraction my initial vet wanted to refer me to another vets for a tooth clean for £1000 I wasn't happy with this and found another vets, the end price actually came in approx £300 less and my dog also needed extractions too. Referred me to wording in the policy that a dental check needed every 12 months recording no prior issues. How do you know what a vet puts into their records or does not. And if they miss typing something it's a get out clause. Absolute joke. Oh well I guess it's a monthly bill I can cancel now, beings it's worthless there's no point keeping it. Reviewed on: 7th August 2025

Reply from Waggel Hi, We’re really sorry to read this and to hear how disappointed you’ve been, that’s not the experience we want for any of our members. The decision wasn’t because we look for reasons not to pay, but because the dental section of the policy requires annual dental checks to be recorded in the vet history confirming there were no pre-existing dental issues. We have to base our assessment on the veterinary records provided. That said, if you believe something has been recorded incorrectly by the vet, we absolutely do go back and clarify this with the practice. If a mistake in the notes is highlighted and the vet confirms an update or correction, we reassess the claim using the corrected information. We know this can feel frustrating, and we’re sorry for the disappointment this caused. We hope your dog is recovering well after their treatment, and thank you for taking the time to share your feedback. The Waggel Team Response date: 20th February 2026

Waggel will add "triage" to your policy without aski...

Waggel will add "triage" to your policy without asking, then refuse to remove it when you notice. ONly way to remove it is to cancel and restart the policy which will then make all health issues that arose during the first policy preexisting and they refuse to pay out. scam artists. they don't tell you any of this and refuse to help at all Reviewed on: 18th June 2025

Reply from Waggel Hi there, We’re really sorry to read this. Triage isn’t added to policies without choice, it’s an option that can be selected when setting up or renewing cover, and it’s shown in the policy details and documents. When triage is included, premiums are usually lower. Because insurance works on continuous cover, changing certain policy features mid-term can sometimes require starting a new policy, which can affect how pre-existing conditions are assessed. This isn’t intended to disadvantage anyone, it’s a standard part of how insurance policies operate and how cover is applied consistently. We’re sorry this wasn’t clear or felt unhelpful when you contacted us, and your feedback about how this was explained has been shared with the team. Thanks, The Waggel Team Response date: 20th February 2026

Terrible company, would not recommend

We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog needed surgery to remove a retained puppy tooth; she was a puppy when we took out the insurance, but a puppy having puppy teeth was classed as a "pre-existing condition". - Our cat chipped a tooth and vet advice for the past 3 years had been to leave it as it was. The most recent check-up identified root pulp showing and recommended further work; this was denied. Apparently we should have had the tooth taken out within 3 months of the chip, against vet advice. Our vet even offered to follow up with Waggel as they thought it was unfair! Communication - I put in a request for information on Brucellosis testing, I never received a response. Finally, we decided to cancel the policies having paid £1100 for dental surgery this year on top of annual vaccinations and flea / worm treatment. Less than a week later we reconsidered and asked to re-start the policies. Waggel said this wasn't possible, we would have to obtain a new quote and start the whole process again, despite the policies being renewed this month. When I spoke to someone at Waggel about it, they were very unhelpful, just repeating the company line. In summary, I would not recommend Waggel. If you do decide to go with them, make sure you go over the policy with a fine tooth comb, as they seem to have wording to enable them to wiggle out of every claim. They are cheap for a reason! Reviewed on: 15th April 2025

Reply from Waggel Hi, We’re really sorry to read this and to hear how disappointed you’ve been with your experience, that’s not what we want for any of our members. We understand how upsetting it is when claims are declined. Decisions are based on the policy wording and the veterinary records we receive. For dental claims in particular, the policy requires that there are no pre-existing dental conditions or indicators, and that any recommended dental treatment is carried out within the specified timeframe. We know this can feel unfair when you’ve followed your vet’s advice, but we have to apply the policy terms consistently based on what’s documented in the medical history. If a vet believes something has been recorded incorrectly, we do always go back to them to clarify and reassess with any updated information. Regarding restarting a cancelled policy, once a policy is cancelled it can’t be reinstated, and a new quote would be required. This is because insurance relies on continuous cover, and starting a new policy means any conditions that arose during the previous policy period are treated as pre-existing under standard insurance rules. We’re also sorry to hear you didn’t receive a response to your question about Brucellosis testing, that’s not the level of communication we aim to provide, and your feedback has been shared internally. We appreciate you taking the time to share your experience, and we’re sorry that we’ve left you feeling disappointed. The Waggel Team Response date: 20th February 2026

Easy experience, and good deal.

Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really good offers alongside the insurance and everything appears simple. Yet to have any major interaction (claim/call) but everything so far has been easy to understand. Reviewed on: 25th March 2025

They will use any excuse to get out of paying a claim.

They will use any measure to get out of paying a claim. I have had an insurance policy with them for the last 2 years and made my first claim last month. First they told me they couldn't pay it because it was in the first 14 days of my policy, ie my continued cover with them. When I contested this they said he had a pre-existing condition because he had a 24hour bout of sickness 11months prior. I did not make a claim, used the online Vet and paid the actual vet fees to get him checked out where I was told I was worrying over nothing bas he had probably just eaten something that didn't agree, as he was bright and responsive. Anti-sickness medication and he was right as rain the next day. They have used the fact my care and due diligence against me. They will use any excuse to avoid paying. God forbid it was something more serious and expensive. I will be going elsewhere from now on. Reviewed on: 14th February 2025

Reply from Waggel Hi, We’re really sorry to read this and to hear how disappointed you’ve been with your experience. We don’t ever look for excuses to avoid paying claims. Every claim is assessed using the policy wording and the veterinary records we receive. The 14-day waiting period only applies at the start of a policy, and when reviewing a claim we also have to check the full medical history for any previous signs or symptoms that may be related to the current condition. If something similar has been noted before the policy start date or within the waiting period, the policy requires us to treat it as pre-existing. We understand how upsetting this can feel and we’re sorry for the frustration this has caused. Thank you for taking the time to share your feedback. The Waggel Team Response date: 20th February 2026

Waggle are a joke avoid like the plague

Made a claim for dental on my dog it was refused because 7 months previous at 6 monthly check up vet said mild build up of tartar which was treated with no claim being made at next check up tartar was almost gone but needed to get a tooth removed which had fused to bone made claim and it was refused as it was classed as a previous event and tartar has now almost gone . She never has had dental work done treated myself by brushing Reviewed on: 7th November 2024

Easy to set up the insurance quickly online for my c...

Easy to set up the insurance quickly online for my cat, amazing extras and perks with the insurance to give extra value for money! This is the first time I've used pet insurance and waggel stood out straight away for me. Reviewed on: 24th August 2024

super easy to use and helpful team

It's super easy to subscribe and register. It's also very easy to submit a claim, and track its progress. The customer service is always quick to get back to you, and everyone is very friendly and helpful. Reviewed on: 23rd August 2024

Waggel were super friendly, helpful and efficient.

Waggel were super friendly, helpful and efficient. It was so easy to make a claim and also very quick. I liked that we dealt with the same person too. It made it seem more personal. Reviewed on: 23rd August 2024

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