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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Super Service

Everything was so straight forwards Reviewed on: 16th January 2025

Good app, poor customer service

Incorrectly took Dd after final payment. Customer service is onyl via chat. Still have not refunded missing money. Reviewed on: 16th January 2025

Best service so easy to apply everything explained,...

Best service so easy to apply everything explained, app is brilliant so pleased I found Zopa great customer service helped me so much thank you Reviewed on: 16th January 2025

It was wonderful experience for me very good present...

It was wonderful experience for me very good presentation and interaction with me definitely I suggest the very first option for my friends any personal loan. Reviewed on: 16th January 2025

Easy to deal with.

Easy to deal with. Fast and efficient Reviewed on: 15th January 2025

great experience

Truly easy to apply decision in minutes up front and honest no hidden extras great customer service Reviewed on: 15th January 2025

There for me when I needed it

There for me when I needed a little extra cash, easy to do on-line and competitive rates. Reviewed on: 15th January 2025

I had a loan in 2024, everything was very clear and...

I had a loan in 2024, everything was very clear and quick. Reviewed on: 15th January 2025

Was amazed at how easy and fast it was

Was amazed at how easy and fast it was to apply for a loan the application to be processed and the funds to be transferred to my account. Reviewed on: 15th January 2025

Better/lower/incentive interest rates for loyal cust...

Better/lower/incentive interest rates for loyal customers would greatly improve your service. Give good customers a break!! Reviewed on: 15th January 2025

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