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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Fab com5

Very easy to understand and very quick process, would recommend. Reviewed on: 15th January 2025

Steve linvs

Very reliable and were quick making decisions Reviewed on: 15th January 2025

friendly and approachable

Communications are clear, use simple language and are friendly. they use an approach that makes me feel part of the organisaton and that I matter to its future development. Reviewed on: 15th January 2025

it was so easy to apply and was accepted very quickl...

it was so easy to apply and was accepted very quickly details are easily understood repayments are very good as well brilliant Reviewed on: 15th January 2025

Very efficient and friendly service.

Very efficient and friendly service. I applied for the loan online, then Zopa rang me (the advisor was very friendly and helpful) and a couple of hours later the money was in my account. The interest rate is very reasonable Reviewed on: 15th January 2025

It was a hassle-free experience.

It was a hassle-free experience. My loan was approved very quickly and Zopa offer very good rates. Reviewed on: 15th January 2025

Positive experience review

Quick and simple to complete. Excellent customer service. Each step explained in detail and emailed everything we’d spoken about afterwards to show was always clear on what was happening and when. Gave me a chance to access funds when a lot of other providers would not. I appreciate this. I did not feel talked down to or belittled when I struggled to secure a personal loan as I had been in the past. excellent service provided. Great app to see in real time payments, reminders and timescales. would highly recommend. Reviewed on: 15th January 2025

Very prompt and helpful service

Very prompt and helpful service and the whole process of securing a loan was precise and clear Reviewed on: 15th January 2025

The whole experience was so easy and the online appl...

The whole experience was so easy and the online application was really easy to complete. Reviewed on: 15th January 2025

Quick and easy and straight forward.

Quick and easy and straight forward. No complications. Reviewed on: 15th January 2025

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