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Zopa: Smart Saver reviews

Name: Smart Saver
Rating: 4.82 (8146 reviews)

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4.82

Based on 8,146 reviews, last reviewed 7th May 2026

74% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Easy, does what is says on the tin and it is possibl... Easy, does what is says on the tin and it is possible to speak to someone if needed. Reviewed on: 7th May 2026

Latest lowest rating:

1

Very poor customer service. The financial product is as good as any other financial provider, however, their customer service is appalling. You get cut off or passed from person ... Read more Reviewed on: 17th November 2025

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About this product

Zopa Bank have an instant access savings account called Smart Saver.

Smart Saver can be opened with just £1 and you can split your savings into personalised pots using the Zopa Bank app. You can save up to £250,000 across Smart Savings Hub pots.

Zopa Bank Smart Saver account reviews help you find out what it’s like to be a customer. If you’ve used Zopa Bank before, you can also leave a review and share your experience.

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Zopa Smart Saver reviews (8146)

Easy to use and very user friendly.

I have had the zopa app installed for a while now and have never experienced any issues with it. I find it easy to use and to move money between pots. Zopa keep me informed of any changes in interest rates, etc via email. My wife and sister in law are also using it based on my recommendation. Reviewed on: 8th January 2024

Good app, good service.

The app is easy to use, responses are very quick and it's easy to find out where savings are. I like being able to set up 'pots' for different purposes. Reviewed on: 8th January 2024

Great saving with Zopa

Great saving with Zopa very smart app and excellent service Reviewed on: 8th January 2024

Couldn't be happier with Zopa!

I've used Zopa for several years now and couldn't be happier with the level of service provided, so much so that I recommended Zopa to my husband and he is a customer now too! What I particularly love about the Smart Saver is my ability to have different pots for all my different savings needs. Even better is the opportun -ity to choose different interest rates for my savings, the rates increasing the longer I'm happy to put my savings away for. It's super easy to set up the pots, move money into and out of them to and from your nominated account and also, between pots if you want to boost your interest. I must say that the Zopa app is probably the best banking app I use, easy to use with clear advice on how to perform all the functions. The level of communication is also excellent, with regular and timeous emails. The standout for me has been Zopa's willingness to increase interest rates as the B of E did, holding its customers in high regard and awarding their loyalty, unlike so many of the other banks. Reviewed on: 8th January 2024

Saving products

I have two savings products with Xopa. They both offer a competitive interest rate. The app is easy to use and allows me to manage my accounts easily in one place. I would recommend this company to anyone wanting a savings account that provides great customer service Reviewed on: 8th January 2024

The app is very easy to use.

The app is very easy to use. Adding money from another bank takes minutes. Reviewed on: 8th January 2024

Great service, more competitive than the big names i...

Great service, more competitive than the big names in the industry Reviewed on: 8th January 2024

Zopa app is fab!

Zopa app is so quick & easy to to use, I love being able to have different pots & the ability to boost a pot if needed. Super quick when transferring funds for total peace of mind. Reviewed on: 8th January 2024

Ease of use

Easy to use app puts me in charge of savings pots and it is clear the ROI for each pot. Reviewed on: 8th January 2024

Just so simple and beneficial

Works so easily, I can define how I want to save and where to channel this, either into access savings or a shares ISa Reviewed on: 8th January 2024

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