Smart Money People Logo
Go to business site
Share this page
Link copied

Chorley Building Society: Mortgages reviews

View other Chorley Building Society products
4.91
Based on 281 reviews, last reviewed 16th Feb 2026
11% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
4%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
0%

Latest highest rating:

5

Customer Service We have been very supported by your colleagues in the mortgage department particularly Louise Reviewed on: 16th February 2026
Karen L's avatar
Karen L

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025
Ryan E's avatar
Ryan E
Visit provider site Read all reviews See your review

About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

Chorley Building Society Mortgages reviews (281)

Review of the Chorley Building Society, Mortgages:

Mortgage

5
Excellent customer service as well as the mortgage advisor for a new mortgage I just had to renew Reviewed on: 4th March 2024
Miss M's avatar
Miss M

Professional and courteous

5
Phone call answered quickly and sympathetically with regard to the situation we found ourselves in, a quick form fill and an immediate response. A financial institution with a face and a heart. Reviewed on: 17th April 2020
Chorley Member Feedback's avatar
Chorley Member Feedback

Great customer service

5
Can’t fault Chorley Building Society. I asked for mortgage holidays due to covid pandemic, day later it was granted . Great service, highly recommend Reviewed on: 17th April 2020
Chorley Member Feedback's avatar
Chorley Member Feedback

Best Building Society!

5
Always there for us, and have been for more than 20 years! Reviewed on: 17th April 2020
Chorley Member Feedback's avatar
Chorley Member Feedback

Excellent Mortgage Provider

5
Following the recent outbreak, I suffered a substantial loss of earnings as my employer decreased my hours and therefore my income. I contacted the building society to ask what options were available. I was provided with clear advice and there was no confusing jargon. Once I made my decision, it was implemented with immediate effect. I would have expected a slight delay due to a presumed increase in people needing assistance but the customer service remained excellent. I would happily recommend the chorley building society as a mortgage provider. Reviewed on: 17th April 2020
Chorley Member Feedback's avatar
Chorley Member Feedback

Mortgage review

3
Be more reasonable with allowing the interest rate to go through the floor (fairly) rather than just take from customers as that is no ceiling Reviewed on: 7th March 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
% rate high but good service. Ken Baron is excellent Reviewed on: 5th February 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Very friendly, quick response to phone calls and emails. Telephone & face-to-face interviews offered Reviewed on: 1st February 2020
Mortgage customer's avatar
Mortgage customer

Chorley are Fantastic!

5
The staff were so helpful and informative, I would recommend them to all of my family and friends! Reviewed on: 14th January 2020
Juliette's avatar
Juliette

Fantastic and personal service

5
Chorley Building Society has knowledgeable mortgage advisers who provide exceptional service during the process of obtaining a mortgage Reviewed on: 14th January 2020
danny's avatar
danny

Great personal service

5
Fantastic advisor who was able to guide me through the process from start to end Reviewed on: 20th March 2019
Emms's avatar
Emms

Do you have a different Chorley Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Chorley Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill