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AA: Car insurance reviews

Name: Car insurance
Rating: 2.71 (156 reviews)

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2.38

Based on 156 reviews, last reviewed 11th May 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

31%

10%

50%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

STAY AWAY! DON'T USE THEM!!! STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and refused to pay out on... Read more Reviewed on: 11th May 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Car insurance reviews (156)

Review of the AA, Car insurance:

DO NOT BUY AA CAR INSURANCE

DO NOT TAKE OUT VEHICLE INSURANCE WITH THE AA. Another vehicle hit mine whilst they were reversing. The driver admitted liability, so this should have been simple for the AA to deal with you might think...think again!! I have spent hours on the phone trying to get through to the AA, and been passed around. Appalling service. I have spent a ridiculous amount of time sorting out the repairs to my car, dealing with the underwriters, dealing with Claimfast; including responding to their request for a written statement of the incident, sketching the incident etc. REMEMBER, the other driver admitted liability and had informed their insurers (who have written to me saying they accepted their client's liability and would not be contesting) and wrote a note (again) accepting liability, all submitted to Claimfast. I've also to make calls to the recovery/repair garage and arranged my courtesy car. Throughout, this jaw-droppingly bad experience, AA and Claimfast etc. have assured me that, as the injured party, I will not suffer financially, which as I wasn't at fault I didn't doubt. Today I was informed my car is repaired but I have to pay the garage £350 to get it back! Why, because the AA has not waived my excess, which as they have the third party's admission of liability is normally the case. I made more calls Claimfast and the garage. They say the AA is at fault, the AA blame Claimfast. Apparently, I must pay the garage and then try to get my money back via the Uninsured Loss Recovery Claim team. I've been told I should get it back eventually. So, to recap, my car was hit by another vehicle, that driver accepted liability, yet my insurer is not representing me, is not liaising with the other driver's insurers, is not doing anything to progress this, and is now financially penalising me. I bitterly regret taking out AA insurance, I thought they were a reputable company and wish I had accepted the other driver's insurer's (AGEAS) offer to deal with this. If I could give no stars I would. ****AVOID, AVOID, AVOID**** Reviewed on: 23rd May 2019

Awful Customer Service

Be prepared for long recorded messages, awful customer service and high insurance costs Reviewed on: 1st September 2023

Car insurance you can trust

You never know how good your insurance company is till you need them,that’s when it can all go wrong! I’m with the AA and unfortunately backed int my neighbours car causing damage,I phoned the AA once had a couple of emails off them and everything was taken care of quickly and efficiently,fantastic service Reviewed on: 23rd August 2023

Quick and easy to deal with

Got a very reasonable quote which I took up and a few months later had to make a small claim but was dealt with professionally and efficiently, very impressed highly recommended Reviewed on: 23rd August 2023

An A for the AA!!

Easy to apply online with good explanations with each question. Clear explanations of T&C’s and a great price overall. Reviewed on: 22nd August 2023

Best price car insurance

Best price I have found, very easy to use online form and excellent customer service. Reviewed on: 22nd August 2023

Happy Customer!

Based on my experience I would recommend AA car insurance. Reviewed on: 22nd August 2023

AA services

The AA has many services from breakdown cover to home insurance. I use them all and always have had 1st class service. All my insurances are easy to connect to online and most important of all I can speak to a real person if I choose. Reviewed on: 17th August 2023

Fast response

Whenever is needed , they are doing the best to support us in the fastest way possible. Reviewed on: 8th August 2023

Won't ever use again .

Don't call back or respond , wrong information input Has left a very bitter experience . Reviewed on: 5th August 2023

wish I had never joined them

After being told on the phone without seeing my car that it was a write off they then came and took it away only to be informed that it was not a write off. Told they would be bringing it back as it was drivable after a week no car!! Phoned every day told it would be back soon still no car. When it does come back I am told I will have to drive it to a garage 7 miles away while they assess what needs to be done then bring it home then drive it back to be mended. I was under the illusion that the aa would make things easy but that has been shattered!!! Reviewed on: 2nd August 2023

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