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AA: Car insurance reviews

Name: Car insurance
Rating: 2.75 (165 reviews)

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2.56

Based on 165 reviews, last reviewed 7th Oct 2025

75% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

10%

48%

Latest highest rating:

5

Good set up. Set up was good and easy to complete. It was not the cheapest but very close. Friends are with the AA and recommended the site. Reviewed on: 7th October 2025

Latest lowest rating:

2

Always check on renewal price for better deal We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking a substantia... Read more Reviewed on: 4th September 2025

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About this product

With AA car insurance, you can choose from three levels of cover depending on your needs. Each level has different features and benefits.

If you buy an AA car insurance policy, you’ll keep your no claim discount and pay no excess if an uninsured driver hits your car and it's not your fault. You can also get discounted breakdown cover.

AA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AA before, you can also leave a review and share your experience.

AA Car insurance reviews (165)

Review of the AA, Car insurance:

Shockingly bad customer service ,would give zero stars if possible

Having been an AA customer for a number of years it is surprising to have had such a bad experience over the past 5 days. I changed my car so phoned to update my insurance. Having waited for 30 minutes my call was cut off. Waited another 30 minutes to get through. Was given 2 options one was to change existing policy and the other to take a new policy. The new policy gave no overlap cover so this wasn’t an option in case I was delayed picking my new car up. Not to worry, I was told I could proceed with an amendment to my current policy and then phone to get a new quote once I had the car if I wanted to as the amendment was nearly double the price of a new policy. If I did this there would be a £30 admin fee. That’s okay I thought as at least I knew I was covered. So following this advice I phoned this morning. Learning from my mistake I phoned at 8am- through immediately. However after a drawn out call involving a long period on hold I was told they couldn’t give me an amended quote. My only option was to cancel- with a few of £130+ or continue with the insurance which was nearly double the quote given last week. I feel completely ‘done over’ by The AA. At no point was I told I would in essence be stuck with a high cost insurance and at no stage told I would have to pay £130 to cancel my insurance. Having been a loyal customer for years of both insurance and roadside assistance I now know loyalty means absolutely nothing. If you want to be ripped off do go with The AA Car insurance as they do this rather well! Reviewed on: 10th July 2023

Good set up.

Set up was good and easy to complete. It was not the cheapest but very close. Friends are with the AA and recommended the site. Reviewed on: 7th October 2025

Easy to discuss on phone helpful lots of options

Easy to discuss on phone helpful lots of options Reviewed on: 6th September 2025

Insurance website was slow, when it came to the paym...

Insurance website was slow, when it came to the payment stage it took over 6 minutes to load the payment page. Reviewed on: 6th September 2025

Competitive car insurance

Got a quote for new car insurance as existing insurers renewal a little high. AA came in at a competitive quote and resulted in cheaper insurance with even more extras included. Reviewed on: 5th September 2025

good cover

easy to apply on internet with good cover and very good price for the cover Reviewed on: 5th September 2025

Excellent quote and customer service

Excellent quote and customer service Reviewed on: 5th September 2025

Always check on renewal price for better deal

We received our renewal price and after looking elsewhere decided to ring to see if they could offer a better price. This they did taking a substantial amount off the renewal price. Reviewed on: 4th September 2025

Car not fixed. Won’t give like for like car to repair

“Following an accident that was not fault. The 3rd party admitted liability at the scene. Phoned AA and initially they told me because I lived in wales I needed to find my own repairer and they required quotes to see. Eventually after much back and forth they agreed to take it to a garage they use. The garage did not fit the car correctly and following been told it’s just water marks and independent assessor has stated there is over £560 plus VAT repairs still to be complete. The AA offered me £78 yo take it to my own garage and get it fixed. They are now refusing to provide me with a courtesy car that fits my family (3 car seats in back needs) if the car goes back to their repairer to fix the work that was not done initially Avoid the AA. They don’t look after customers. When trying to claim for car seats their response was “that is just life” They also refuse to give a like for like car as a courtesy car even though they had admitted full liability that the repair work was not to standard. Reviewed on: 20th August 2025

Reference number: AAS485674, I am not satisfied wit...

Reference number: AAS485674, I am not satisfied with this outcome of my accident. Minimal botched repairs were carried out to my vehicle after the accident by AA. I am currently not working so would not be able to afford this diagnostic they’re requesting. This is terrible service as my insures should cover accident damages considering I’m paying £75 monthly, rather than expecting me the customer to wait to pay out of pocket to get the car repaired during my MOT eventhough I was rear ended. I’m so disappointed in AA as an insurance company, as after my car was repaired paint work was pealing at the bottom of the booth, whilst the brake constantly screeching which has been since the accident, but rather that doing what is obligated by my insurance company they kept referencing I need to pay to get the work done by MOT out of pocket. Terrible service I do not recommend AA. Displeased with service. Got back to via email after a week, when I was told I would be called to get an update. Pure avoidance. I would like my car properly fixed back breaks and booth paint work! Disgraceful Miracle Reviewed on: 16th July 2025

STAY AWAY! DON'T USE THEM!!!

STAY AWAY!!!!! I was involved in accident in which the moped rider was involved in a cash for cash scheme, the AA knew this and refused to pay out on the claim..I was told that because it was still an open claim my renewal would go up but when they finally do shut the claim that I would have my car insurance recalculated and I would receive a refund. 11 months later I get a call and they inform that I won't be receiving any money back because although it was a no fault claim on my part it was still a claim. I've been driving 2 years now, my car is a base model VW Up the insurance on last renewal for a 1 litre 3 cylinder car driven by a 45 year old man was £1,505 if you are reading this please please please stay away from them. The customer service team are thick as two short planks and sound mostly half asleep and the other half sound put out they've had to speak to you. The insurance assessor I had made inappropriate comments about my number plate and basically camped it up on the phone as if to make light of the matter. All the way through from the day of my renewal I was told I would be reimbursed. I've now taken it to the financial ombudsman. STAY AWAY!!! THEY WILL RIP YOU OFF!!!!! Reviewed on: 11th May 2025

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