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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22443 reviews)

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4.60

Based on 22,443 reviews, last reviewed 19th Jul 2026

No new 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Admiral customer service is outstanding. Admiral customer service is outstanding. Every time I've rung them, whether with a straight forward or complex query, their staff have taken their t... Read more Reviewed on: 19th July 2026

Latest lowest rating:

1

RIP OFF ! Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently... Read more Reviewed on: 10th July 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car insurance reviews (22443)

Review of the Admiral, Car insurance:

Keep coming back to them

Overall Admiral keep offering the best price on the market, good product with a good level of cover. On the occasion you claim they are quick and efficient to handle your claim. The one fly in the ointment is the online/app servicing of your account is poor with continued issues and problems. But overall good product and service. Reviewed on: 24th August 2023

Poor contact

I have been with Admiral for a number of years. They have steadily increased the premium at a higher rate than others as all insurance companies do to loyal customers. They have then decided not to renew my policy this time - no explanation of any sort. I have then tried to contact them and there isn't an email I can contact on, their chat system doesn't work. Useless! Very disappointing, I thought they were better than this! Reviewed on: 18th July 2023

Admiring Admiral's competitive renewal quote

This is the first time that I could not find a quote better than my renewal quote from Admiral. Long may this continue. Reviewed on: 18th July 2023

A good car insurance company

A reliable company even though it has been on the more expensive side. Good cover for broken windows which I had to rely upon. Reviewed on: 17th July 2023

Great insurance

Sometimes difficult to get in contact with customer services but generally great! Reviewed on: 17th July 2023

If you change a car, they won't refund the right amount for your previous car insurance

Hi, I have been a client for 2 years. I changed car and I had 2 car with them for 2 weeks. They don't want to send me details of the refund as their calculation is inaccurate. Reviewed on: 17th July 2023

Worst Insurance company.

Recently I renewed my insurance with admiral. 3 times they messed up my payments and took out the annual fee rather than monthly fee. Each time I phoned to complain and get my money back I was met with resistance until finally a manager sorted it and apologised. The third time this happened they cancelled my insurance without my knowledge. Eventually I did have a very helpful employee who got me a new policy and sorted it all out but it’s been 3 months of faff Reviewed on: 14th July 2023

Admiral is not covering the passed MOT engine blowed by tester when cheking incorrectly our car

We are so disapointed by Admiral Ensurance. They are playing with customers constanly. First they haven't accepted our claim, then someone from Admiral called and emailed us they will cover our damage in garage fully and now again when we called them are saying they are not going to cover our damage done by the garage! - Not covering for an engine if it blows up by tester fault in the garage - MOT was passed! You are left alone by them. Poor people and who ever uses their insurance for car or what ever you insure with them. They do not cover engine as mashine blowed up...but this is the most important thing in the car why this is not covered. Reviewed on: 14th July 2023

Increased my payments when I only enquired re claim

My car was damaged last year and I called Admiral to ask about the process and what I should do. In the end I decided to settle with the other party, but Admiral bumped my monthly payments up. I asked them why and they said it was based on the ‘potential claim’ even though I had already called them and told them to cancel this as I wouldn’t be pursuing it. Left them right away. Reviewed on: 13th July 2023

Easy

Managed to negotiate a new deal for me and my wife’s car insurance, adding it to a multi cover with the house insurance. Only took one phone call! Reviewed on: 13th July 2023

Extremely unsatisfactory claims handling

My parked and unattended vehicle was hit by a DPD driver - so a non-fault incident. Admiral were very professional and helpful with the immediate recovery of the vehicle. However it then took them 6 weeks to arrange for the vehicle to be moved from storage to accident repair. During this time I couldn't get hold of them, they provided me with no updates and I was left trying to sort out everything - getting the vehicle collected from storage by a recovery company, having it delivered to the repair garage, speaking to all the parties involved. All of Admiral's actions and inaction exacerbated the claim - the long 6 week delay meant the vehicle incurred additional damage externally in storage, and the interior went mouldy. Once at the repair garage it took them further weeks to authorise for work to commence and then additional weeks for them to then change their mind on previous decisions and have the additional damage rectified. In total it took 6 months and 2 weeks for my vehicle to be repaired and returned to me. This exceptionally long time was entirely due to Admirals lack of action, indecision, delay, and exacerbation of claim. I am now faced with a heightened renewal premium because the size of the claim (although non-fault) is very large because of the extended period (e.g. courtesy car costs) which is entirely due to Admiral negligence. Reviewed on: 13th July 2023

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