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Admiral: Home insurance reviews

Name: Home insurance
Rating: 4.8 (11774 reviews)

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4.80

Based on 11,774 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

12%

Latest highest rating:

5

It is a good service admeral is a good company... It is a good service admeral is a good company Reviewed on: 16th April 2026

Latest lowest rating:

1

AVOID IF YOU"RE A HUMAN BEING I think your accounts department are far too over enthusiastic about non payment of £3 which on that day I didn't have access to even £3 for my insura... Read more Reviewed on: 27th March 2026

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About this product

Admiral home insurance is available in three cover levels.

You can personalise your cover with optional extras, some are covered automatically under the Admiral Platinum and Admiral Gold home insurance policies. You can get a quote online for standalone buildings and contents policies or both combined.

Admiral home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Home insurance reviews (11774)

Review of the Admiral, Home insurance:

Cutting the cost ...

My home insurance premium from Admiral was a fraction of the cost from my previous insurance company , when the pennies count , with everything costing more , this was a welcome relief . Reviewed on: 16th August 2024

Untried

Appear efficient but have not had reason to make a claim and that is the yardstick for reviewing an insurance company Reviewed on: 12th August 2022

Great Price & Reliable Company

I chose Admiral because they offered competitively priced good value home insurance from a reliable, well established company. Reviewed on: 12th August 2022

Easy to deal with

Great to deal with resolve queries quickly Reviewed on: 12th August 2022

competitive quote

Haven't had to makexplain a claid but it was a competitive quote and get regular newsletter Reviewed on: 12th August 2022

Professional, helpful & reputable!!

Professional, helpful & reputable! Reviewed on: 12th August 2022

Great level of cover at a brilliant price

After looking for new contents cover, Admiral not only matched the best level of cover, but came in close to £100 cheaper. Reviewed on: 12th August 2022

Good value for money

Good value for money home insurance giving peace of mind Reviewed on: 11th August 2022

Insurance which does not cover you - AVOID

If you take out a policy with Admiral, hope you never have to claim as they will not honor their terms and conditions which effectively renders the policy redundant. I registered a home insurance claim in May-22 and to date have had endless telephone conversations which I have initiated despite countless call back requests, email exchanges which have not resulted in any conclusion, empty apologies and false promises. Insurance by definition is a security you can fall back on should a loss event occur, however Admiral are making every effort possible to prolong the claims process and detract with vague responses in the view of diminishing any hope you might have that they will honor their terms and conditions of the policy. I now find myself at a juncture of having to escalate this matter to the ombudsman as Admiral are incapable of managing and administering a claims process and are ill equipped to provide the basic level of service. Admiral has shrewd commercial relationships with their preferred suppliers who offer Admiral significant discounts in order to maximise Admirals profits whilst short-changing the end customer, you and me. None of this is outlined in the terms and conditions and not explained to you when taking out the policy however it is forced on you should you need to claim. Who knows when and how this will draw to a conclusion but please please please avoid Admiral at all costs!!! Reviewed on: 27th July 2022

Good customer service

Great value for money and good customer service. Reviewed on: 26th July 2022

Bad product knowledge/customer communication

I had to renew the home insurance for my sister who has dementia and had moved into a nursing home while we sell the property. I had explained to the advisor that the property would be unoccupied but we would stay at no more than 60 day intervals to check on things (the neighbours calling in weekly in the meantime). I was sold a 12 month insurance policy on this basis starting 5 days later when the existing one ran out. Having not recieved the policy documents or had payment taken after 3 days I called again to check all was OK. A different advisor confirmed it was all set up to happen as a renewal and to re send the policy documents by email and not to worry. On the date of renewal still no documents or payment taken so I called again. This time the advisor saw a note on the policy and checked with a manager. She informed me that Admiral did not insure unoccupied properties and the 60 days meant over 12 months not between occupancies. I was obviously very angry that I had not been informed of this on either of the previous two calls and that no one had bothered to try to contact me to let me know of the mistake. I was now left with an uninsured property and having to find a new insurer immediately. NOT IMPRESSED! Reviewed on: 27th June 2022

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